I bought a pillow in Feb, it had no support, so I called and complained. The same pillow was sent to me.
The green lable, it still does not support my neck. I dried it as instructed but it still loses its shape and hurts my neck. There is not enough stuffing in it. This is the 3rd pillow that doesn't work.
I bought a standard and gave it away. Then I bought a king and called and got sent the same problem. So I called today 5-14-17 to see if there was one with more support.
The lady said she could not send me a better one and was very rude. She hung up the phone on me.