I hope this review helps anyone still on the fence about trying My Pillow...I CAN'T STRESS THIS ENOUGH...Do NOT buy into their false claims of "The Most Comfortable Pillow You'll Own" or (I LOVE this one) "The Best Night Sleep Of Your Life!!" ...NO!! and NO!!
Not True and guess what else is Not True - their 100% Money Back Guarantee. 12/14/17 I paid $199.91 for 4 Pillows (2 BOGO's) For Christmas - Hated them - Cheep, Lumpy, just... NO! I Called, got the RMA # from Cust.
Svc. - I was aware I would have to pay the return shipping but I was offered a prepaid return label in the amount of $9.98 - ok, fine...it would be deducted from my refund amount - waited for my refund - got the refund on 1/14/18 for $169.98 - ahhh - less than expected - so I called Cust. Svc. and their explanation was that I had to cover the cost of the return AND the original shipping cost of $19.95 WHAT!!
They did NOT tell me this when I called for the RMA and better yet...Where is that written on their website?? What A Scam!!! I guess they were hoping I wouldn't realize the $19.95 difference on my credit card statement...Is this how you manage to stay in business Mike??
- By Scamming people??? If you don't believe me or the other reviews, and still want to try these things - do yourself a favor and go to Bed Bath & beyond...Do NOT buy them on the MyPillow website - this way you will get 100% of your money back
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Return, Exchange or Cancellation Policy.