This was one of the most horrible experiences I've ever had in my life as a consumer. FIRST, the pillows (I bought 3 after the informercial) were AWFUL...too thick, very LUMPY and smelled terrible. But,the nightmare began when I called "customer service" to exchange or return them. Rude people. HUGE SHIPPING CHARGES that you cannot recoup upon return, and just a horrible experience. They are even claiming not to have received one of the pillows. Good thing I have a tracking number that proves delivery. But, don't send anything back to them without requiring a signature. You cannot trust their process at all! Also, they have a huge delay in crediting the returns back to my credit card.
Bottom Line: DON'T BUY THIS FROM THESE PEOPLE!!!
If you feel you just have to try it, go to BB&Beyond or Walmart or a REPUTABLE retail store where you can easily return the thing without costing yourself a fortune. BUYER BEWARE!!!
Beware of the product,but be very afraid of the My Pillow company.
Product or Service Mentioned: Mypillow Pillow.
Monetary Loss: $130.