I don't contact them except to tell their operators why I am not happy. It is the mo of their advertising.
The guy is to me a high pressure salesperson and that is my first caution in dealing with sales people. Too much high tone. Plus what ever else I know I will find that is not favorable. I question why does he have a number of toll free numbers to call for ordering?
And plus that each one has a different code. It is much overdone. Other people advertise but it is always the same tv code. But that made me wonder.
I am certain that this pillow he is selling is not what he makes it out to be. His approach is indicative of that with the oversell, hype, and loud tone, like some used car sales persons. Another thing was that it only has two star rating out of five star ratings. That is NOT good.
I also pay close attention to that. I mute my tv each time that ad comes on.