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MyPillow - False Claims

1.3
Details

Update by user Apr 18

I did have a contact from MyPillow, not from this complaint, but from one I sent them directly, their claim is that I did not get the premium pillows,, Funny part is I order from what they advertised on the tv. In fact I think I still have the emails.

Original review posted by user Mar 19

First of all, they advertise two for the price of one, This is false, because the way they claim 2 for the price of 1 would put the pillow at a little under a $100. You can buy the same pillow at places like Walmart for under $50. @. Also after you've had the pillow for a while. esp after the "trial" period it starts to fail really bad on performance. maybe if you wake up like 4-5 times a night & fluff it back up, but it still goes flat by morning, plus you've already lost that amount of sleep thru the night. You can buy a pillow at the Dollar store , that to me does the same if not better than the MyPillow.
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1 comment
Anonymous
#1663289

I wanted to get my money back so I called them and told them my problem. They told me to wash it again.

I have the same problem it is a *** pillow. When I called back they said I could not get my money back because I washed the pillow.

Because I did what they asked I got screwed. Don't buy the stuff you'll get screwed too.

Review
#1495608 Review #1495608 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Pros
  • Good sleep at first then started with neck pain
Cons
  • I continually have a sore neck
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • My Pillow Sucks

MyPillow - Horrible Pillow

2.0
Details
I purchased 6 of these MyPillows and loved them until I found out that Mike Lindell was so "in love with Donald Trump". I then burned the pillows and bought something better. My neck never hurt so bad while I slept on them. His B1GO is a joke and deceptive advertising. Sad Angry Sad Angry
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Review
#1484725 Review #1484725 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund

MyPillow - The pillows Suck!

1.2
Details
After enduring a never ending barrage of commercials, I ordered. The pillows suck. They’re a waste of money. I’ve sent them back. I was duped. Cheap materials. Totally useless DON’T BUY THIS *** It’s a con!
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Review
#1484474 Review #1484474 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Bad quality

MyPillow - Misleading pillow advertising

1.0
Details

Update by user Feb 02

I ordered the pillow (online) as a gift for my wife who felt the pillow that cost $49 for the last couple of years and was too expensive for a pillow, that getting a second one for free as per the TV promotion, was a better total price. I ordered the pillow online and thought, as did my wife, that we were getting the $49 pillow with a free one included.

To be noted, no prices are ever given in the TV ad and no info that the "premium" pillow was an upgrade, there is no mention in the TV ad - they are all "the best night's sleep in the whole wide world" so how can there be a more expensive model? I never got an online confirmation. When the charge came thru on our credit card and we realized we had ordered a more expensive pillow, I called Customer Service to cancel because of their misleading TV ad & sales practice I was told (ugly call, long holds, passed around to a couple of reps) that it was too late, already shipped.

I asked both reps to email me a confirmation and never received anything. Now it will cost me additional shipping to return the package.

Original review posted by user Feb 01

Not sure why they say their pillow "gives the best night's sleep" when there is a higher grade pillow called "premium" besides the "standard". What could be the difference, as the "standard" was always the subject of their TV advertisement. I would not pay $49 for a pillow until they offered to give a free second pillow as in the current TV ad. Upon getting the charge on my credit card, I found a charge for $79 plus shipping charges using that promotional code (not the expected $49). I then spoke to a customer service representative who informed me that the promotion was for the "premium" pillow which sells for $79 - nowhere was that mentioned on TV. It looked as tho "premium" in the TV ad meant their pillow was "premium" as in "the best night's sleep you could ever have" with this pillow. This is misleading in no uncertain terms, and fraud for deceiving me and probably many of the public. When I addressed this with the company, they stated the order was already shipped so we had to return it after receiving it to get a refund - but of course we are now stuck with additional shipping charges. This is not right - this was not clarified when the order was placed and how would we know that "premium" meant a higher grade pillow. I wonder what makes the "premium" pillow better than the original "standard" as in the advertisement claiming it is the "best night's sleep in the whole wide world" - how did they improve on it and why did they not state this in their false and misleading TV ad and when placing the order on the phone? This needs to be investigated and I see it's not the first false claim this company has made - I see a pattern of false and misleading advertisement! FRAUD!
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Review
#1461817 Review #1461817 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Cons
  • Misleading ad
  • Also phone communications terrible
  • Fraud
Reason of review
Pricing issue
Loss
$99
Preferred solution
Full refund
Tags
  • Mypillow Beware

MyPillow in Owensboro, Kentucky - CHEAPER AT WALMART

Paid $38.00 at Walmart for one so why if I order on their website they charged $79.98 for buy one get one free? They are charging $41.98 for the free one.
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Review
#1442370 Review #1442370 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Pricing issue

MyPillow in Stockton, California - Bait & Switch

1.5
Details
Bogof is B. S. I ended up spending over $100.00 for 2 pillows that list for $50.00. each. That =2 pillows for $50.00. Nope, it was $100.00+ after shipping & taxes & all the other B. S. that was added to my credit card. Igs a pretty good pillow, but totally fake ads. Go to Kohls instead!
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Review
#1436194 Review #1436194 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Pricing issue

MyPillow in Campbellford, Ontario - Made in Canada and Sipped within Canada

I want to share my experience with Mypillow. I'm a Canadian customer living in Ontario. I recently purchased the promo "buy 1 get one free". I ordered a Blue pillow for me and a White pillow for my wife. Upon arrival I noticed several things that bothered me. 1) no marking on the pillows to tell which was blue and which was white 2) shipped Canada Post 3) shipped from Pointe - Claire Quebec 4) both bags had a sticker "FINISHED AND FILLED IN CANADA" 5) MOST IMPORTANT the White pillow labeled MADE IN CANADA I had to call customer service to identify the Blue from White pillow. The answer was "Blue pillow, blue writing on the CUSTOMER CARE LABEL" Great.....Then I asked why does the White pillow say Made in Canada and Blue pillow, Made in U.S.A. - Customer service asked me to send them a photo of the label - I did So my question - why am I paying in US dollars for an item Made in Canada and delivery in US dollars for Canada Post from Quebec to Ontario I was told......All products made in U.S.A. and shipped to Canada for distribution to Canadian shoppers and the ALL costs in US dollars and therefore subject to Canadian dollars when calculated by your credit card company and that the delivery fee is high so I don't have to pay duty. I was them informed that I am a mis informed customer and this is how it works. What a SCAM
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Review
#1400947 Review #1400947 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Poor customer service
Preferred solution
Price reduction

MyPillow in Brooklyn, New York - I think I am being scammed

1.0
Details
Today i ordered the buy one get one free pillows from their website. My ordered said $97 for both which i thought was high but ok. I complete my order get the email and guess what? They charged me for the 4 pack. Whoa!! I called customer service 2 times both reps telling me it has not showed up in the system try back in an hour. OK strange. I call back now I'm being told something is wrong with their system and they are working to fix the problem. I think they are trying to get me to just stick with what i didn't order. Sorry that's not happening. Now that I've read the reviews on here i don't even want the pillows. Their customer service sucks and i feel like they are just telling me anything. I only decided to order because my neighbor has them and said they were good. I'll pass i rather go to the store and spend the money there.'
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Review
#1389901 Review #1389901 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Order processing issue

Mypillow Scam

The owner is a liar. He claims the pillow supports your neck and back when it really needs to be fluffed up all night. I would wake up with a stiff neck and a headache every time I used it. What really adds insult to injury is that he claims if you buy one pillow for $100.00, you get a second pillow free. Well, you can buy one pillow for $49.00 at Walmart. So, you are actually buying two pillows from him; he isn't giving you anything for free! He has the nerve to wear a large cross on his neck; I figured that was his way of making the public think he was a religous man and could be trusted. I can not stand this scoundrel; he is despicable!
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2 comments
Anonymous
#1613532

VERY VERY SCARY COMMENTS I JUST PURCHASED 2 today on 12-15-18 dom to dom dom

Anonymous
#1572810

I have said the same thing about his cross, God will not help him screwing people over !!!!!!!!

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Review
#1370947 Review #1370947 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Not as described/ advertised

Contact MyPillow Customer Service

Website:
www.mypillow.com
Mailing Address:
343 East 82nd Street Suite 102
Chaska, Minnesota 55318
United States
Phone:
(800) 544-8939
All MyPillow Contacts

MyPillow Reviews

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MyPillow reviews

MyPillow in Mankato, Minnesota - Waiting Settlement

I was notified of a class action suit by MY PILLOW in early 2017. I keep following up, to no advantage. My understanding is that all the hearings have taken place. When will the settlements be determined? I have been on the list of customers who have joined the suit, but no one will determine the settlement or time frame. I was a victim of the two for one scam and ordered two of the higher priced pillows. My understanding is that a Law Firm in Palm Beach County, FL is handling the case. It is impossible to obtain any timeline from them about the court cases or settlement guidelines that have been provided by the courts.
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Review
#1234588 Review #1234588 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Pricing issue
Loss
$110
Preferred solution
Settlement authorized by the courts.