Product: Mypillow Customer Care Clear all filters (39 of 39 reviews match)
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I had a problem with two pillows ordered and shipped to me as a gift.I Contacted them without proof of order (only giver's name), no credit card information, really absolutely no shipment or original order information. They resolved the problem, allowed me to swap what...
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3.6
Product
Mypillow Customer Care
I liked
  • Customer service wanted to fix issue
#1177271
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Mypillow - Worst customer service I’ve ever experienced in my life

I ordered my pillows five weeks ago to give to my wife for Christmas. I have called this company 30 times never got a straight answer. As of today five weeks later I have still not received my product. They did take my money five weeks ago. I am absolutely disgusted with this company and I haven’t even gotten a chance to try their product.
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Mypillow Customer Care
#1160925
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I should have researched this company before I tried to buy!!Better Business Bureau first, this company has a F grade!! I have no idea how this pillow works but, will be glad to testify about the lack of Customer Service, the lack of customer service and the very old,...
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1.0
Product
Mypillow Customer Care
I didn't like
  • On hold music
  • Waiting on hold for 39 minutes after someone answered
  • Customer service
#1147592
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We have Purchased four pillows and we were considering a mattress top as well.The weight on the phone was long, However worth it once you get through except I got a young man by the name of Nick who couldn’t answer any questions and then put me on forever hold for a...
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1.0
Product
Mypillow Customer Care
#1145664
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I ordered the pillows 3 months ago.I didn't like how small they were and asked for refund. Agent said she would replace them with larger pillows and I should return the smaller ones. I returned them months ago! No replacement arrived. I have asked 5 TIMES to refund my...
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Anonymous
Anonymous

their pillows are not worth what they charge its a scam you make your own for about 20.00 why pay 89.00 plus tax

1.0
Product
Mypillow Customer Care
I didn't like
  • Customer service
#1135034
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Mypillow Customer Care Review

Where i ordered my pillow they said i ordered the wrong sizecpillow case and blamed me for the mistake. I said don't you think the person fillingvthe order would notice it didn't match? They said it was all my fault and gave me a snippy response. Do not buy this pillow. Poor customer service.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
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Product
Mypillow Customer Care
#1037149
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I purchased 2 My Pillow king aized pillows from their television add.After drying them for the recommended time, they were so high that we could not sleep on them. I called My Pillow and they told me that they had lower pillows and that I could send them back for an...
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Anonymous
Anonymous

We did just the same and the pillows were fluffy and wonderful. Tit for Tat. You can not please everyone. They are wonderful pillows, easy to wash and regenerate.

1.0
Product
Mypillow Customer Care
#1022501
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Not only is it an awful lumpy pillow that is worth nothing....their customer service was rude and worthless.Avoid this company like I didn't. They do not stand by their product at all. This was a gift from my husband and we are stuck with them. They need to train their...
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1.7
Product
Mypillow Customer Care
I didn't like
  • Poor quality
  • That you have shake it to fluff it back up at night
#1019244
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Purchased a My Pillow which came apart at the seem and emptied stuffing into my washing machine.I was saddened by this because they are very comfortable pillows. I called and customer service was absolutely fantastic. Not only are they replacing my pillow but also...
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4.2
Product
Mypillow Customer Care
#1006494
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My pillows were getting flat and lumpy and I called My Pillow for help.They said they would replace them but I had to buy a $9.99 plus tax shipping label. I had to send my pillows back before I got the new ones. I said ok and gave them my credit card number. The...
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Anonymous
Anonymous

My wife and I bought two My pillows and we are unhappy with customer service and the pillows. They did not listen to us about what firmness we wanted they sent out one too fir...

2.1
Product
Mypillow Customer Care
I didn't like
  • It was very chunky
  • Overpriced
#996566
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