2.1
Details
In April I ordered a 2 pack of premium queen pillows from the MyPillow online website. I received the 2 pack and used them for a period of time to realize that the material in the pillow was moving during the night resulting in a wedge shape that caused me neck pain...
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Review
#1757722 Review #1757722 is a subjective opinion of poster.
Service
Mypillow Customer Care
Pros
  • Good sleep at first then started with neck pain
Cons
  • Horrible costumer service
Reason of review
Poor customer service
Loss
$95
Preferred solution
Deliver product or service ordered
Tags
  • Going Flat

I just purchased a Topper at Chaska storefront and didn't get a receipt | MyPillow in West Des Moines, Iowa

I sat on hold waiting for customer service for nearly 25 minutes
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Review
#1724528 Review #1724528 is a subjective opinion of poster.
Service
Mypillow Customer Care

It is a joke when you try to talk to somebody in customer service, despite the opening message by Mike that touts Amazing Customer Service, ah! no such a thing... | MyPillow in Cookeville, Tennessee

1.0
Details
One of the prompts asks you to press 2 to leave a MESSAGE..or ...WAIT to talk to a representative, DOES THIS MAKE SENSE? They should fire the idiot who wrote the sequence of the prompts. When you press 2 you hear a beep where you have to leave a message ...BUT..I want to talk to customer service !!! You have no choice but leave a message and then you get disconnected. WHAT A JOKE!!!! Mike Lindell ought to rethink about what kind of opening statement he wants to leaves when you call the 800#
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Review
#1705080 Review #1705080 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Worst customer service ever | MyPillow in Atlanta, Georgia

1.0
Details
They cannnot handle criticism about the product serverl times calling them about my proplem cause i cannot talk to a professional agent. A real professional agent handle any promlem with any preson with an attitude they are the worst turing their back on american people
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Review
#1575291 Review #1575291 is a subjective opinion of poster.
Service
Mypillow Customer Care
Pros
  • Comfortable
Cons
  • Makes my head very warm
Reason of review
Poor customer service

Refund | MyPillow in Redding, California

1.0
Details
I have tried now eight times. I want a refund every time I get some *** on the phone he tells me that I can't get a refund because I washed the pillow. When you get the pillow people out there look at the instructions it says before you use it wash it
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Review
#1565441 Review #1565441 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Poor Customer Service--No response from Mike Lindell | MyPillow

1.0
Details
I asked (via email) their customer service site what is the difference from there pillow product types and what makes the price point difference and what do they recommend for me considering I have returned two different sets of there pillows. After several emails whitout a clear answer I wrote (hard copy) letters to Mike Lindell the President/CEO and got one response from someone who was not Lindell and they offered no response to my questions. As a result I bought pillows from Snuggle-Pedic and my wife and I like them very much. I hope no one buys/does busness with My Pillow until they improve there customer service and learn how to actually answer a question from someone who is trying to buy there product!!
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Review
#1548234 Review #1548234 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Neither customer service of Mike Lindell can/will answer a question about the My Pillow products
Preferred solution
Let the company propose a solution
Here it is: How can I assist you? John M Larson 3rd Shift, Call Center Happy Helper MyPillow, Inc. The reason I contacted MyPillow was because I wanted to buy a mattress topper, or a mattress to go along with the MyPillows we already own. I believe that any...
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Review
#1545794 Review #1545794 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Poor customer service

World class customer service???????? | MyPillow

1.0
Details
Your put on hold for a long tim IF your lucky enough to get through. I found out that there is a premium pillow that is the same price as the bed bath and beyond. I want to exchange the supposed firm pillow nearly flat for the blue premium fluffy one. What is your email ? I send you label to send back. In 10 to 12 days you get new pillow. Still waiting on the email. World class customer service my a_s.
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Review
#1519912 Review #1519912 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Return, Exchange or Cancellation Policy

The best night of sleep in your life | MyPillow

1.0
Details
I just wander what is next maybe a my comforter or a sham scam or my pajamas ect on and on he shows his my mattress and box springs and in a commercial he shows his pillow topper on top of his mattress and box springs and next is his sheets he never tells you if you buy his pillow topper you need to buy all new sheets that why he has his Giza sheets he is nothing but a scam artist and he needs to take that cross off his neck he is given an F by the bbb if you have half of a brain you should never buy any of his products most people don’t ever get there money back because customer service is horrible he needs to put the devil around his neck but if you want to buy try to customer service first and record the conversation and tell them you are doing so it is admissible just trying to help you
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Review
#1511646 Review #1511646 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Poor customer service

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An update to my previous | MyPillow

1.0
Details
An update to my previous - MyPillow
An update to my previous - MyPillow
An update to my previous - MyPillow
An update to my previous - MyPillow
An update to my previous - MyPillow
An update to my previous - MyPillow
An update to my previous - MyPillow
An update to my previous - MyPillow
An update to my previous - MyPillow
An update to my previous - MyPillow
I am CoherentNorwegianForest816. Another thing I wanted to explain is that customer service would not budge. They claimed that there were no supervisors available and that one would call me back. I called over and over again and finally asked a man if he would do this to his grandmother as well. he said yes, we cannot change the policy. I am a senior being taken advantage of, disabled, handicapped as well. This has caused me much mental and physical angst. I finally went to the top to ml@mypillow.com. One of the Supervisors finally called me and gave me his email address. I hope that Mr. Lindell responds to this trouble I have been put through more than half a day writing emails, sending pictures talking on the phone, waiting for a callback, etc. I sit on my tailbone. How painful. I had to have the exterminator come into my apartment, do the stairwell, the hallway. all were infested. It was just a really poorly handled transaction. It took a long time to get part of my money back, since the 23rd of March to 4-6-19.
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2 comments
Janis R
#1670074

No. I did not open the bag. As far as my pillow, I sent it back to them unopened.

Machele
#1670033

For your information, many local stores sell pillows of all kinds and shapes. Also Amazon.com sells more.

A good down pillow is hard to surpass for comfort, etc. I hope you didn't do any harm to the ant colony infesting your abode as someone might accuse you of "ant genocide" and criticize you on social media.

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Review
#1509102 Review #1509102 is a subjective opinion of poster.
Service
Mypillow Customer Care
Cons
  • Queen ant hatched inside product
Reason of review
Problems with payment
Loss
$289
Preferred solution
Full refund
Tags
  • Mypillow Delivered Ants