Shrub Oak, New York
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

I bought a 'S/Queen- Level' pillow from My Pillow on Jan 11, 2016. I thought I was buying a queen size pillow.

The offer was for two pillows for the price of one. I got a small 'MyRollINGo' Pillow. When I called customer service I was told that the discount promo code is offered only on the smaller roll pillow. This is not stated on the website.

In fact I went back and attempted to make another order. Until you checkout, nowhere does it tell you that if you accept the promo discount you will get a smaller pillow.

Plus... If you are not familiar with the product you have no clue what a 'RollINGo' pillow is.

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Pricing issue.

Monetary Loss: $64.

Preferred solution: Full refund.

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Awful pillow! I was up

Most of the night. Do not uncomfortable.

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