1.2K views
Not resolved
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
0 comments

We purchased 2 of the king size premium pillows. As a thank you, they arrived with 2 $10 gift cards.

When I tried to use the gift cards, even when you order the smallest item on their website, they charge you $10 shipping and handling for each item. They won't let me use both gift cards on one order even though the 2 small travel pillows will ship at the same time to the same place.

I have to order them separately so I can pay their $10 shipping fee 2 times thus completely eliminating any benefit of the gift cards. They are willing to screw over a customer who has already spent over $100 to get every last dime they can out of you.

Product or Service Mentioned: Mypillow Gift Card.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Waive shipping on one item, or let me use both cards on one purchase of 2 pillows..

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like