MyPillow - For a Refund - Terrible Customer Service

2.2
Details
MY PILLOW Mattress Topper ordered by mistake. Package was returned to sender unopened. After a couple of weeks with no refund credit, I contacted Peter who ensured I would be receiving credit within 30 days (normally 7 days) due to the Christmas holidays. After 6 weeks with no credit of $412.94, I had to follow-up again. Allison tried to address my concern to have a refund issued. She confirmed that the package was returned. However, She indicated that her supervisors, who were out of office, needed to clarify some issues prior to closing this transaction. After having to follow-up twice with 30 minute calls each and with a straightforward package return, and without MY PILLOW contacting me to apologize for the refund delay nor acquire additional information, I was quite irritated. Allison apologized and provided excellent customer service despite my angry venting.
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4 comments
Anonymous
#1661886

How do you order something by mistake? You had to pay for it.

Sorry, not buying it. No pun intended.

Anonymous
#1653414

You have 90 days to file a claim with your credit card...always use a credit card (or the credit option with your bank card) never pay by check or debit “pin” as there is no way to ensure you get a refund. Credit always has your back.

Shirley V
#1740435
@PissedConsumer1653414

Sorry, I didn’t think I needed to provide more detailed information on a routine return. My 84 year old mother ordered again by mistake.

She has been dealing with daily signs of early dementia.

She still is in denial and used her credit card while watching the My Pillow commercial. We have since taken charge of her cards.

Shirley V
#1740436
@PissedConsumer1653414

Thank you

View more comments (3)
ID
#1465382 Review #1465382 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$413
Preferred solution
Full refund

MyPillow - Poor product

Second, and probably final topper (other from Kohl’s). MyPillow mattress topper formed lumps on both sides of our bed. Back aches followed, which was BIG problem for both of us. Using for visiting grandchildren. DO NOT RECOMMEND!
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ID
#1463536 Review #1463536 is a subjective opinion of poster.
Location
Louisville, Kentucky
Product
Mypillow Mattress Topper
Reason of review
Bad quality
Loss
$200

MyPillow - Very disappointed

2.0
Details
I have 6 My Pillows and love them. I bought the mattress pad to replace an old 3 inch memory foam pad that had no cover. The My Pillow pad COVER is very nice! My husband put the new pad on TOP of the old 3" memory foam. I was too lazy to remove the old one and we slept on them both for several months. All was fine but the bed was really too high. Last week we took off the old memory foam to just use the My Pillow pad and we both hate it. My husband can't get comfortable (shoulder and back issues) and every time he moves even a little the whole bed shakes and wakes me up. The underneath foam layer is pretty stiff and the top layer of the memory foam is very thin. I just ordered a new all memory foam topper--it has no cover but I will use 2 quilted mattress pads over it. We know that will work fine. Can hardly wait to get the My Pillow pad off the bed.
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ID
#1461286 Review #1461286 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Mypillow Mattress Topper
Pros
  • Ease of ordering
Cons
  • Product
Reason of review
Bad quality

MyPillow - Topper not so good

3.6
Details
Topper cause me to become hot and I have an increase in back pain lower and hip pain
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ID
#1458091 Review #1458091 is a subjective opinion of poster.
Location
Akron, Ohio
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - False advertising

1.0
Details
MyPillow - False advertising
The pillow topper is just a simple foam pad and not what advertised. Made me sweat all night. Very disappointed.
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ID
#1446980 Review #1446980 is a subjective opinion of poster.
Location
Vancouver, Washington
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Very bad design

1.5
Details
I'm a caregiver for an elderly couple, they purchased the mattress pad, I had to put it on the bed, super hard to do on a king size bed, the bottom of the pad has no slide factor because of the material .I feel that this is a very poor design & will make sure all my clients don't get fooled into buying one. Please put a different backing on the pad to make it easier to use. Lois Maple Fort WAyne IN. loisingarden@***.net
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ID
#1444595 Review #1444595 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Product
Mypillow Mattress Topper
Pros
  • Pillows
Cons
  • Poor design
Reason of review
Bad quality

MyPillow - I’m blind and i the wrong item

1.5
Details
MyPillow - I’m blind and i the wrong item
I can’t dontor return it because it’s open and my pillow won’t refund my money
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1 comment
Anonymous
#1632412

That is crazy. Do you have someone who can help you, like family close by.

I want to help you if you tell me how. They are 60 day money back Guarantee that should stand for something. How long have you had it? It says: 60-Day Money Back Guarantee!

I wish I could help you.

Have you tried to call them? what can I do to help?

ID
#1437909 Review #1437909 is a subjective opinion of poster.
Location
Sioux City, Iowa
Product
Mypillow Mattress Topper
Reason of review
Return, Exchange or Cancellation Policy

MyPillow - My Pillow Topper

2.0
Details
Mr. Mike Lindell :I have purchased the Mattress Topper: - and I am very disappointed not finding 3 Layers of "innovative materials" inside of the zipped cover. Only one layer of ordinary foam and not innovative materials as you advertised. I would like to return it but I do not have machine to fold it to the box it came with. So please refund the $222.62 amount I paid. if not I will contact Better Business Bureau for help.General Information-------------------------------------Merchant A$222.62 ccount: MY PILLOWDate/Time : 11/12/2018 9:15:57 AM CST-------------------------------------Transaction Information-------------------------------------Order ID : 866****Transaction Amount : $222.62Transaction ID : ---------------First Name : MarianLast Name : KerenAddress : 37 Bogart Ave.City : Port WashingtonState : NY-------------------------------------Merchant Account: MY PILLOWDate/Time : 11/12/2018 9:15:57 AM CST-------------------------------------Transaction Information-------------------------------------Order ID : 866****Transaction Amount : $222.62Transaction ID :
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2 comments
Jermell
#1693759

How do I return my Pillow mattress to the store or company? No one at my pillow has an answer. MIKE, WHAT IS THE PROBLEM OVER THERE?

Anonymous
#1615377

If you bought it on your bank card or credit card you should call them first then call the my pillow folks. I was looking on how they actually do returns or if they "don't"..

I know someone who bought that Nutura bed with the 365 day return policy. Well the thing is they will refund the mattress price but they ask you to donate it to someone. They send you a form and the new person signs the form and the paper gets sent back.

He gave it to me and it's not soft enough for my likings but yeah it's was free. So I want a topper to try.

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ID
#1427686 Review #1427686 is a subjective opinion of poster.
Location
Burnsville, Minnesota
Product
Mypillow Mattress Topper
Reason of review
Not as described/ advertised
Loss
$222
Preferred solution
Full refund

MyPillow - What a waste

1.2
Details
You can do the same with foam rubber and a sheet, and spend less than half the cost of the topper. And they didnt want it back! I had to donate it to a charity, and they returned my money, minus $60. Thats enough to buy another foam rubber, wrap it in a sheet, and sell it for $385! Nothing but a big ripoff!!!
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2 comments
Anonymous
#1612449

It’s terrible My friend went through the rudest costumer services ever !!!!! They don’t take it back and kept arguing with you ..

Never ever will use or buy from them..!!!! We both used to be loyal customers and would always buy their products from bed Bath and beyond, but we will never buy anything directly from their company again as they were completely disrespectful on the phone and also do not send their products in a sealed bag the product was sent in a open plastic bag in a box .

Extremely disappointing in every way. Now they have lost two loyal customers of many years.

Anonymous
#1617109
@PissedConsumer1612449

I hadn't thought about it until I read your comment.... I wanted to send the topper back to them, and I was trying to explain that the box that we received it in was all busted up, but if they sent me a shipping label I would find a box and ship the damn thing back to them.

I was having problem understanding the lady on the phone, and thought it was my hearing deficit, so gave the phone to my wife, and when I heard my wife tell this lady that you don't have to be rude about it, the lady hung up. Not 5 minutes later I got an email from them telling me they don't want it back, donate it to a non-profit and send them a copy of the receipt showing the donation.

And like I said, I got a refund minus $60! We will never do business with them again...

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ID
#1422111 Review #1422111 is a subjective opinion of poster.
Location
Fort Walton Beach, Florida
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Saved my back!

I bought a new, softer mattress in July, but within no time at all, was waking up with lower back pain, hip stiffness. I love the my pillows, (I use the travel size or kid size, for my head, as I'm only 5 2' and have neck problems), and the standard or King size for body pillow support, or if I need to prop up to watch TV, so I wanted the topper. Finally invested in it, and after first night, no back pain or hip stiffness at all! Second night the same. Like magic. I'm so grateful. It's still firm enough that you don't sink into it like dough, and it's not hot at all. Stays a good luke warm, never get's hot. Love it.
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1 comment
Anonymous
#1638447

We got the Pillows several months ago and have washed them once :) We really like them and I appreciate being able to adjust My pillow without even lifting my head. Happened on this web page searching for mattress topper reviews and wanted to put in my opinion of one of their products if it would help anyone.

ID
#1414358 Review #1414358 is a subjective opinion of poster.
Location
Aurora, Colorado
Product
Mypillow Mattress Topper
Reason of review
My back has stopped hurting in the morning!

MyPillow - Mattress topper

MyPillow - Mattress topper
MyPillow - Mattress topper
After less than 3 months of use of the My Pillow mattress topper it had body indentations that made the topper uncomfortable. They asked for pictures which I sent. They said they would replace it, but only after sending them a donation receipt. After contacting several agencies to no avail I was told to keep trying. Everyone knows that mattresses and mattress toppers are not donatable. I am so disgusted with this company and I will make sure everyone I know will hear about it.
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2 comments
Anonymous
#1630811

I weigh 134 and I am 5'7". I must say it's not comfortable at all and smells foul since I bought it.

I know they claim online that foam has chemicals in them, so not sure what it causing these issues. Very disappointing considering the cost is extremely high. I decided to buy a Tempur-pedic bed and it's truly the best sleep I've ever had.

I find the Tempur-pedic bed is much more comfortable than the sleep number bed. Yes, it was expensive but no amount of money can help you if you aren't sleeping well and waking up hurting because of a *** mattress pad!

Anonymous
#1619524

How much do you weigh?

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ID
#1410757 Review #1410757 is a subjective opinion of poster.
Location
Bonita Springs, Florida
Product
Mypillow Mattress Topper
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400

MyPillow - Screwed out of money

i ordered the king pillow mattress topper from tv ad.my pillows sent me 3 twin size mattress toppers,then i called and finally after a lot of bullshit,they found my order to add insult they sent my order back put my money in my account minus the shipping cost. why do i have to pay shipping when they never shipped my order and why did they send me 3 twin toppers either way they will steal money from you oh i forgot i cancelled the order thats why they kept the shipping its supposedly the way they do things they also told me i could reorder they would ship it again quess what if i send it back they will keep the shipping why would i even consider that makes no sense if you receive an order thats not yours do not take the plastic off they will charge you for that so unless you are positively sure you want this item don'T ORDER IT read the reviews
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ID
#1408025 Review #1408025 is a subjective opinion of poster.
Location
Peoria, Illinois
Product
Mypillow Mattress Topper
Reason of review
Return, Exchange or Cancellation Policy
Loss
$38
Preferred solution
Full refund

MyPillow - Horrible and In Pain Now!!!!

1.7
Details
There's a reason they give you a 60-day guarantee not a 90-day guarantee and I have never been in so much pain I bought the mattress topper and got two free pillows the pillows go flat and the mattress topper is horribly hard and uncomfortable now I'm stuck making monthly payments for something I can't use and considering letting it go to collections at this point!
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ID
#1402771 Review #1402771 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Mattress topper and pillows and customer service not as advertised

So much for the 10 year guarantee. The pillows were not comfortable for neither me nor my husband. However, they were added free with the purchase of a queen mattress topper. The mattress topper was difficult to turn on and never returned to the original shape after sleeping on it. It developed a mind in the middle and made you feel like you were about to roll off the edge of the bed. When I reached out to customer service for the return instructions, they told me to donate it to charity and forward the receipt to them at which time they would refund my money. There is not a charity nor church for human nor animal that will accept any mattress nor pillow products. Another life lesson. Never too old to learn.
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ID
#1397033 Review #1397033 is a subjective opinion of poster.
Location
Annapolis, Maryland
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - This Christian claimed business is out to rip you off.

1.0
Details
My pillow topper is a huge scam! They say you have a 60 day money back guarentee..but will tell you that you have to donate the topper to get a refund. The manager also hung up on us a we were asking why we would not get a refund! This is the most unprofessional business i have ever seen. Do not fall for their scam! Down and drity scoundrals!
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6 comments
Anonymous
#1624660

The reason they ask you to donate is because they cannot sell it once someone has slept on it. By donating the mattress topper, you may be helping someone who doesn't even have a bed.

Did you ever think that the Salvation Army & other places to donate the topper may give that topper to a homeless person who would be more appreciative of that, than those who complain about everything. Before you ask, no I don't work for My Pillow company.

We purchased a mattress topper for our camper & it was a drastic improvement. So, instead of calling people scam artists, perhaps you should learn why they ask you to donate it & you should be counting your blessings that you aren't one of the homeless people who would love to have something comfortable to lay on.

Anonymous
#1634737
@PissedConsumer1624660

I think you missed the point of the complaint. The company not only forces the purchaser to donate the slightly used topper, but they keep $60 for shipping.

The company doesn’t want the problem of getting rid of the used topper. This has nothing to do with being rich or poor, but has EVERYTHING to do with false advertising.

Furthermore, management sounds horrific to deal with. Too many unsatisfied customers to invest my hard earned money into a product that doesn’t do what the owner of My Pillow claims.

Anonymous
#1634750
@PissedConsumer1624660

I have repeatedly viewed the ‘My Pillow’ infomercials and was considering the purchase of one. I have had surgery on lower back and have had bilateral hip fusion because of work related back injury.

I have not had a good nights sleep in a few years and this is why I was considering this mattress pillow topper.

However, after reading multiple reviews, I have decided it’s not worth the price, the headache and the lack of transparency. Thank you to all who have taken the time to inform unsuspecting buyers of the negativity of the topper and the company.

Anonymous
#1589219

The Mattress Topper is an infomercial. Infomercials are scams!

All infomercials want you to the buy junk they sling within the time they have. Hence, all the reviews solidify this product is poorly made junk.

I was thinking of buying this product because the pillow really is amazing. Just get the pillows.

Anonymous
#1596980
@PissedConsumer1589219

Amazon has the "Perfect Cloud" mattress. My husband and I bought a new travel trailer and the mattress that came with it was junk.

We bought the Perfect Cloud and loved it so much that we bought another mattress for our bed at home.

I also bought a Perfect Cloud pillow. I am 70 years old and I have serious back problems so I still have pain but the new mattress helps me sleep through the night.

Anonymous
#1634739
@PissedConsumer1589219

Thank you! Just saved $300 by not wasting time and money on junk.

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ID
#1384303 Review #1384303 is a subjective opinion of poster.
Location
Arlington, Texas
Product
Mypillow Mattress Topper
Reason of review
Return, Exchange or Cancellation Policy