MyPillow - Queen mattress topper.

1.0
Details
Not happy with the topper, tends to side to the foot of the bed,sheets end up sliding up hugging the topper causing the sides of the topper to fold up, and is very hot to sleep on. I called to get my money back and they told me that I was responsible for shipping where on my paperwork I have saids nothing at all (only had for 37 days) or I could donate to good will there is no good will around me. I far as me and my husband this company is really not standing by their products!!!!!!!! Very upset with this!!!!!
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ID
#1378994 Review #1378994 is a subjective opinion of poster.
Location
Moline, Illinois
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Not happy with the mattress topper

1.0
Details
We have had out topper less than a year and it is already all sank down from our body weight. You can see right where we lay. We have turned it several times and it makes no difference. For what it cost it is not worth it. Very disappointed. One of our worst purchases we have made. We have also flipped our mattress several times and it still makes no difference. We also have several pillows which are OK, but they turn yellowish color and yes I have washed then. They do go flat after a night of sleep, I have to fluff them several times.
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1 comment
Anonymous
#1597259

I had a wife that I kept turning over for a better feel too. It became to much work so I got a new one, I’m much happier now!

ID
#1375646 Review #1375646 is a subjective opinion of poster.
Location
Mason City, Iowa
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Very Disappointed

Not as advertised. There is no blue layer - it is just a 3" foam that doesn't help at all. No pressure point relief. Very disappointed in this product. We have the pillows and like them very much, so were confident that the mattress topper would be as advertised. When I called to ask where the blue layer was the girl just said it is all in the one piece of foam. We would not recommend this at all! We will be removing it from our bed. Although guaranteed it seems impossible to send it back as it is awkward to handle. Now I am more angry as I have to write an essay in order to get the complaint accepted! Minimum of 100 words is ridiculous.
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2 comments
Anonymous
#1587559

This is the worst mattress topper I’ve ever tried. I bought it thru Amazon a few months ago.

When new it was fine, now it’s hard like a cement slab. I toss and turn all night. I can’t even fold it to move it!! Save your money people, don’t buy this!!

I use the mypillows and they are a fine product, but this is NOT! I am waiting to here if I can return it for a refund after a few months.

Anonymous
#1597168
@PissedConsumer1587559

I’m really sorry you have had that experience. We love ours.

It’s firm when you first lay on it, but I cannot remember when I’ve had a deeper sleep. I sound like a commercial, sorry. I’m jus two sorry that you aren’t enjoying yours. They should stand behind their product and accept a return and provide a refund.

Everyone’s needs are different. I hope they work this out for you.

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ID
#1373144 Review #1373144 is a subjective opinion of poster.
Location
Kalispell, Montana
Product
Mypillow Mattress Topper
Reason of review
Not as described/ advertised
Loss
$284
Preferred solution
Full refund

MyPillow - Straps are Easily Breakable

We just bout the my pillow topper for our king bed. An expensive purchase I might add. We took it out of the box and started to put it on our bed, stretching the straps around the mattress and two of them snapped off with barely any force. Cheaply made product. Very disappointed and will be fighting for a full refund.
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ID
#1342833 Review #1342833 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - My Pillow Topper

I love very soft beds. I found the topper way too firm for my liking. I did not return it. I put it on my guest bed. People who visit will get to enjoy it. WE LOVE THE PILLOWS. We have 8 of them.
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ID
#1337210 Review #1337210 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Do Not Buy The My Pillow Topper

I bought the Topper less then 60days ago literally just made my first payment on it. My grandson accidentally spelt something on my bed so I took the cover off to wash it, when I noticed the Top layer was coming apart from the bottom layer halft way down the right side. I called customer service and they gave me an e-mail and said email them and send pictures. I did this and the person who wrote me back pretty much said to put the cover back on and don't worry about it. I'm sorry but for it to come apart within 35-40 days of having it doesn't seem normal to me. What is the warranty for? They obviously do not stand behind their products. Chat nor Customer service will help you. Hope this saves others from wasting their money.
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1 comment
Anonymous
#1568603

I know not to buy a MY PILLOW topper now

ID
#1328773 Review #1328773 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Unhappy Cusotmer

1.0
Details
Hello, I have been a long time customer of mypillow. I have purchased pillows and body pillows for my entire family Of 4 including my parents. I have highly recommended your product to my extended family and friends who have also happily purchased pillows. I recently purchased the mattress topper and within a little over 3 months an indentation appeared and did not bounce back. After reaching out to your customer service I was advised because it was past the 60 day money back guarantee and I no longer qualify for a refund but I can “ exchange “ my topper. I was also advised that before I receive a new topper I have to donate my DEFECTIVE topper to a non profit. Why would I want someone else to sleep on an uneven surface? Once I donate the topper and send in my receipt to my pillow only the will they mail out my new topper. So I basically can not receive a refund because the defective topper did not become defective until after the 60 day money back guarantee but I will be sleeping without a topper until I donate and send in the receipt and then must wait for the new topper to arrive. I purchased the topper as a happy customer expecting the top most customer service product and care and am extremely Disappointed in the fact that a refund is not available. I have started posting my grievance on social media and am writing a letter to your company as I do not understand why I am unable To receive my refund when your product is defective and I in good faith purchased your product with intent to keep it. Now I am inconvenienced by finding a non profit ( which doesn’t make sense because the item Is defective) to drop off the topper, send you the receipt and wait for a replacement. Through all of my purchases, family and friend purchases, I am deeply saddened by the deceptive customer service practice you display. I have been emailing your customer service agent Halley G. and the above is our exchange. Very dissatisfied Customer
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ID
#1326700 Review #1326700 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Product was defective after the 60 day money back guarantee
Reason of review
Damaged or defective
Loss
$333
Preferred solution
Full refund

MyPillow - Excellent Product!!

5.0
Details
We bought the My Pillows and absolutely love them. I even sent two of these pillows to a friend in England and she is sleeping better and loves them too!! Then we saw the commercial for the mattress topper. Decided to try it. And we are thrilled with it. It raises your bed by 3” and you may need to buy deep pocket sheets because of the extra height, but what a difference. And I especially love the straps that go under all 4 corners of your mattress to keep it in place and prevent shifting. We noticed a positive difference the first night and we are thrilled with this product. Mike Lindell has found a way to help people sleep better with his pillows and now this topper. I cannot say enough good things about these products. We are very pleased. Except now we have to go buy deep pocket sheets . No complaints, no problems, just a huge THANK YOU to Mike Lindell for creating amazing products. Very pleased!!
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1 comment
Anonymous
#1594563

So you work for the company huh?

ID
#1310697 Review #1310697 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Good quality

MyPillow - My pillow mattress topper not worth the money

Nor even close to what they claim. Just a big piece of foam something that does nothing for your so called pressure points when you sleep. Had the same pain when i put the tooper on. Save you $300 and buy a good mattress as we did. They fool you with there paid audience and volunteers. Total waste of money. Buyer beware.
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ID
#1310101 Review #1310101 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Wonderful

MyPillow - Wonderful
Love my new King bed topper from My Pillow. Soooo comfy, love the pillows too.
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ID
#1308563 Review #1308563 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Good quality

MyPillow - Worst mattress pad ever.

1.0
Details
We purchased the mattress pad a little over a year ago from QVC. After a couple of months it started taking the shape of each of us with a huge hump in the middle . I Turned the pad every time I changed the streets but it made no difference . I called QVC it was too late to return it through them . Then I called my pillow . They told me I'd have to take pictures and send them along with a written complaint . Since I was unable to show the huge valleys in the mattress pad with my camera, there was no point in my sending it in . I spent a few hundred dollars on this thing and one year later i'm throwing it in the trash. Buyer beware .
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3 comments
Anonymous
#1567232

I was thinking of buying this mattress topper BUT after reading the reviews and complaints, I think NOT. It sounds too good to be true.

I was told a long time ago that there's nothing in this world that's perfect nor does it ever last.

Mike can keep his topper. Maybe his pillows are good but he needs to rethink the topper AND make sure the guarantee is a little more than a year, that way when something goes terribly wrong with the product, at least the poor person that bought it can get their money back.

Anonymous
#1561874

It has a 10 year warranty. My Pillow can only honor it if the customer follows through.

Lashunda
#1492229

Yikes

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ID
#1270033 Review #1270033 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Bad quality
1.0
Details
MyPillow - Misleading return policy
I first read the Terms & Conditions specifically about the 60-day money back guarantee (see attached photo) before deciding to buy a mattress topper. I believed that I could RETURN the topper but that is NOT true. Customer Service said I had to donate the topper, get a...
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15 comments
Anonymous
#1936677

I just contacted customer service to return the queen size 3" topper. First let me say this is a well made product and it was really comfortable.

I also have 6 of their pillows and am really pleased with them as well. The only reason I am returning the topper is that in the end I bought a new bed. I had a sleep number bed and it was losing air.

The person I spoke with gave me two options - one to return the topper to them or to donate it. She in no way forced me to donate.

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Featured
ID
#1243551 Review #1243551 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Customer service rep
Cons
  • Misleading return policy
Reason of review
Return, Exchange or Cancellation Policy

MyPillow - Very Disappointed - NOT WORTH $$$

Ordered full size my pillow topper for my daughters bed and am very disappointed in quality of item ordered. It claims to be 3" thick & will conform to body. Its more like giant sponge and EXTREMELY over priced sponge! "Transitional foam provides optimal comfort, evenly distributes body weight and helps relieve pressure points" DECEPTIVE! Emailed company & 2 different cust serv reps inquired about my issue however that was all. Should have just bought her a new bed for what we paid......
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6 comments
Anonymous
#1526097

I wouldn’t buy this product even if it wasn’t getting negative reviews! Your customer service answers are demeaning and rude!!

Anonymous
#1523840

What terrible bed are you buying your daughter for $150.00?

Anonymous
#1543064
@PissedConsumer1523840

I was thinking the same thing

Anonymous
#1516753

Really thinking about buying this topper. Thanks for the comments, especially the refund nightmare comment. I hate untruths.

Anonymous
#1523839
@PissedConsumer1516753

I’ve read the return policy I don’t know what that person is talking about. You can return it within the first 60 days you just have to pay return shipping. If this seriously is not true they would have false advertisement lawsuits which I’m sure they’re not that stupid.

Anonymous
#1508724

I was going to buy one but have now changed my mind after reading the reviews. Thank you!

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ID
#1237785 Review #1237785 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Bad quality

MyPillow - Painful Mattress Topper Too Hard

1.0
Details
I was so excited to receive the topper for our king size bed thinking it would rejuvenate it so I didn't incur the expense of a new bed . After two months, I realized the amazing levels of pain in my back, neck, and arms that I was experiencing was due to the topper and I had to take it off. Now I appreciate the bed more than ever as I am pain free again. The topper just did not deliver what it promised to deliver in regards to not impacting pressure points in neck, back, shoulders and hips. I wish I had read the reviews here before purchasing it as I know it is not returnable and there will be no refund. Money poorly spent - lesson well learned! Consumer beware the promises being made here.
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2 comments
Anonymous
#1523975

I’m watching the infomercial it seemed too good to be true it looks really cheap and unbelievable some of the words coming out of his mouth. After reading these reviews no way would I buy One not even for my dog lolSometimes it pays to buy something with a reputation that might cost you more but in the long run you won’t be ripped off.

Having to donate it one person said that’s disgusting customer service. Pillows are crap tried them awful my neck always hurting when I got up so those were tossed out too.

Anonymous
#1523843

You could have returned it in the first 60 days

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ID
#1232744 Review #1232744 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Quality of the product
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Let the company propose a solution
1.0
Details
MyPillow - Buyer Beware - Mattress Topper
MyPillow - Buyer Beware - Mattress Topper
MyPillow - Buyer Beware - Mattress Topper
I have to say, buyer beware.I ordered the mattress topper and it arrived with a tear. The same day it arrived I sent customer service a photo, and also showed where part of the topper had been glued. Who ever shipped it knew there was a problem. The topper is vacuum...
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75 comments
Kreig
#1844295

I just bought one,and can’t sleep on it my back is hurt and all my body gets hot. I don’t what to do and I spent a lot money on it

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Featured
ID
#1111494 Review #1111494 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Product comfortable
Cons
  • Quality control
  • Did not care
  • No warranty
Reason of review
Damaged or defective
Loss
$170
Preferred solution
Full refund