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Verified Reviewer

MyPillow - I was so disappointed

1.2
Details
I purchased the topper and it was fine for about a week. Now I sink in and can not sleep and wake up with a back ache. The 2 free pillows are horrible I let my dog use them, They charge me over $100.00 to ship and on SS can not afford to ship back. Never received my warranty and no return instructions were provided.
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2 comments
Anonymous
#1944278

"Don't waste your time and money. It was like sleeping on a bag of rocks.

Now I'm at Mypillow's mercy waiting for a refund.

Save your time and money. Hopefully my complaint with

Anonymous
#1944294
@PissedConsumer1944278

Question? How were you able to get a refund?

They are asking me to donate it to a non-profit organization and get a receipt. But no one is accepting a mattress topper due to Covid.

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ID
#2190654 Review #2190654 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Its lumpy
Loss
$300
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MyPillow - MATTRESS TOPPER. BAD PRODUCT. DOES NOT HELP. I HAVE RA AND THIS THING MADE IT WORSE. GAVE IT AWAY AFTER TWO DAYS. PEOPLE WE GAVE IT TOO HAD A OLD MATTRESS AND THEY SAID THEY WOULD NEVER BUY IT. THINK

1.2
Details
MATTRESS TOPPER OTHER PEOPLE WE GAVE IT TO GAVE IT TO THEIR DOG.

User's recommendation: Find a different co and product.

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ID
#2175791 Review #2175791 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Bad advertisement
Loss
$150
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MyPillow Mattress Topper

I purchased the topper, thinking it would provide a cool night's sleep. It didn't. It was hot and hard.Don't

User's recommendation: Don't waste your money.

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2 comments
Anonymous
#1926084

Thanks for your advise

Anonymous
#1918405

Glad I didn’t. Waste my money, they don’t give discounts for disabled als0 Just a money gimmick for the recovering.

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ID
#2132735 Review #2132735 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Customer service
Loss
$302
Preferred solution
Full refund

MyPillow - My pillow bed topper is too hard. I bought it at Kohl’s in California.

4.0
Details
How can I return it king size bed topper? I have a really hard time sleeping on it it's too hard. I bought it at Kohl's about two years ago.

User's recommendation: I’m not sure.

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ID
#2118771 Review #2118771 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Nice employee on the phone
Cons
  • Topper too hard
Loss
$130
Preferred solution
Let the company propose a solution
2.5
Details
Update by user Jul 06

I received 2 pillows with my order, had to remove them also, because of the heat they generated.

Original review posted by user Jul 06
I got my topper on 6/16/20, I was please with the fullness. Went to sleep notice more warmth. I placed a extra set of sheets and a pad it is still hot. Literally hit to the...
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1 comment
Anonymous
#1899718

Having the same trouble with returning my mattress topper. Can't get an address for a return or a return # they require before they will accept it.

sent me a email and was told to print out the label. My printer is broke and I can't print out. How hard is it to snail mail it to me. They don't do that.

Then wanted me to donate it and then send them donation recept but No one wants the topper because of the virus. I paid a lot of money for this topper that is uncomfortable and HOT.

ID
#2035735 Review #2035735 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Good thickness of mattress topper
Cons
  • Mattress topper and pillows generate a heat
Loss
$355
Preferred solution
Is there something to out on the topper that keeps it cool.

I hat eMyPillowTopper BF got it for me ,now I am stuck with it .

2.5
Details
Where I sleep at mostly is all worn now and I've only had it two months . Very lumpy also . My Pillow is awesome though .

User's recommendation: Wait for an improvement ...

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1 comment
C Leonard Fath
#1909185

Terrible

ID
#1963121 Review #1963121 is a subjective opinion of poster.
Location
Simonton, Texas
Product
Mypillow Mattress Topper

MyPillow - Terrible customer service

1.0
Details
I purchased three mattress topper for my family for Christmas. two of the toppers were returned because the two families did not like them. My understanding is that there was a money back guarantee. One topper was returned by my daughter unopened on January 15,2019. The other topper was donated to a non-profit as was instructed by someone in your company. I have a copy of the receipt and I mailed a copy to Chaska, MN. these were charged to my credit card on Dec. 17, 2019. I would like my refund.

User's recommendation: very poor customer service.

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1 comment
Anonymous
#1888840

Were their complaints about the heat generated from the topper?

ID
#1955955 Review #1955955 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Loss
$465
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been trying for weeks to receive a refund on a mypillow topper! I was told to get a refund that i needed to donate it to a non-profit organization and send the reciept with RMA # and i would ge

1.2
Details
I have been trying for weeks to receive a refund on a mypillow topper! I was told to get a refund that i needed to donate it to a non-profit organization and send the reciept with RMA # and i would get my refund! I am so frustrated, no one will answer the phone or return my call. The address they gave me returned the email! Ripping people off at a time like this is what my Mom use to call "Dirty Pool"
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ID
#1938493 Review #1938493 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Warranty
Cons
  • Wont give my money back
Loss
$333
Preferred solution
Full refund

MyPillow - Lost shipment

4.0
Details
Order placed 4/19/20. FedEx told me that the order is lost and to contact My Pillow for reimbursement or to deliver a replacement. Tracking #392490****69, Case #051140****. Shipping address: Richard McNeill, 502 NW 87th Ave. #107, Miami, Fl. 33172. No satisfaction from customer service. Email address dickmcn1@***.com Preferred Contact: Phone #305-608-****

User's recommendation: Pillows are great.

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ID
#1925996 Review #1925996 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Mattress topper
Cons
  • Never recieved product and fighting for refund
Preferred solution
Deliver product or service ordered

MyPillow Reviews

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MyPillow reviews

MyPillow - Received topper 3 weeks ago didn't like it. I have been trying to return it for 2 1/2 weeks Topper will not fit back into box I need to purchase a box ineed the rma number i cant reach cust. serv

2.0
Details
no one answers the customer service number held phone for 1 hour each time I called and after one hour customer service disconnects me every time
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ID
#1919504 Review #1919504 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Preferred solution
Full refund
I ordered 2 mattress toppers 3/31/2020 order 108*******-* and 2 received. my wife doesn't like hers. I was told to return it in 60 days to a charity and get a receipt and it would be refunded because once unfolded from the large box I wouldn't be able to get it back in...
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1 comment
Anonymous
#1878007

EXACTLY what happened to me. Let the buyer beware. "Guaranteed the most comfortable mattress topper you'll ever own" ; "60 day money back guarantee".

ID
#1915912 Review #1915912 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Poor customer service
Loss
$245
Preferred solution
Full refund

MyPillow - Can't get an answer to my complaint!!! no one ever gets back to me.

1.4
Details
I have called several numbers in several days about the zipper coming off in my hand on my pillow topper. I was putting the topper back around the foam block which is inside of it after washing the topper. The zipper actually came off in my hand. I purchased the topper on May 6, 2018 (2 years ago today)...Order #12132****. I should have a 10 year warranty on it. I want something done!!!

User's recommendation: Don't try to get in touch with MyPillow once you've purchased anything from them!

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ID
#1910165 Review #1910165 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
Product
Mypillow Mattress Topper

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MyPillow - Poor quality hurts my back.

1.0
Details
Said I would have to donate to charity and show prove of receipt to get money back or mail it. No charity will take it because of sanitation reasons and I can't get it back in the box to ship. They won't give me my money back as promised poor customer service

User's recommendation: Not recommended.

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3 comments
Anonymous
#1881624

mattress top no better 2" foam i had for $20.queens sheets wouldn't stay tucked in a full bed and kept sliding sideways. u got me buddy!

Anonymous
#1860214

I would never buy a My Pillow product, because Mike is a liar and his products are overpriced.

Anonymous
#1859501

I operate a charity in Kentucky. I would be interested in the mattress topper.

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ID
#1905427 Review #1905427 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Sent order
Cons
  • Very uncomfortable
  • Fraud
  • Took pillow - no replacement
Loss
$247
Preferred solution
Full refund

MyPillow - My wife and I do not like it and we wantto return it. for refund

1.0
Details
We just did not like sleeping on it

User's recommendation: I have none.

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ID
#1900214 Review #1900214 is a subjective opinion of poster.
Location
Smithfield, Pennsylvania
Product
Mypillow Mattress Topper

MyPillow - Mattress topper

the mattress topper sent doesn't have the second layer. please send me that layer for a queen topper. my credit card bill has not come yet so i will delay payment until i am satisfied with my topper patricia struglia 1331 pippen ln Lodi CA 95242 209 368 **** 209 329 ****
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ID
#1885815 Review #1885815 is a subjective opinion of poster.
Location
Lodi, California
Product
Mypillow Mattress Topper