MyPillow - My mattress cover is incomplete

MyPillow - My mattress cover is incomplete
i got a mattress cover and it doesn't have layer 2 transitional i bought a mattress cover and it is missing the second layer. i was wondering why the top layer was loose.
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ID
#1881117 Review #1881117 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Preferred solution
Deliver product or service ordered

MyPillow - Mattress topper

1.8
Details
when I first got it, I loved, had maybe 1 and half yrs, sinks, I rotate constantly, looks mangled down.
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ID
#1878054 Review #1878054 is a subjective opinion of poster.
Location
Weirton, West Virginia
Product
Mypillow Mattress Topper
Update by user Apr 14

no not yet I'm waiting for my refund of 350.00

Original review posted by user Apr 14
Matress Topper for my CalKing matress topper that I ordered by mistake. P.lease just send me my refund of 350.00 and then I will order the flannel sheets you are offering for 199.99 . 'after I get my refund I will try to...
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ID
#1869142 Review #1869142 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Love the pillow
Preferred solution
Full refund

MyPillow - Not happy

3.2
Details
I have purchased 6 pillows and a mattress topper and unfortunately nothing has helped me to sleep. I believed the commercials but I did not have any relief for neck pain or hips/legs. All it did was cost me time and money. Of course, I was able to return and get my money back but not my time or cost of gas.

User's recommendation: Don’t believe everything the commercials put forth.

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ID
#1856134 Review #1856134 is a subjective opinion of poster.
Product
Mypillow Mattress Topper

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MyPillow - Violating lockdown in MA by shipping from My Pillow MA. warehouse.

1.0
Details
Update by user May 02

It's now 5/2/20. How many more American have been sickened or died since my first review.

My Pillow continues to ship their products from their MA warehouse after the Governor of MA locked down their warehouse in early April. Everyone who got sick or died should sue thehell out of them. Talk to a lawyer.

They claim they are an essential service. Bull Sh_t.

Update by user Apr 03

Unknown

Original review posted by user Apr 02
Gov. of MA had businesses lock their doors to employees/ visitors on 3/23/20. They shipped my mattress topper on 3/25/20 from Webster, MA violating Gov Baker lockdown. Shipped by FedEx with COVID-19 test swabs that were going to labs. They charged me $42.64 for refusing the shipment. Anyone in the Northeast receiving My Pillow shipment after 3/23/20 who contracts COVID-19 coronavirus (or their survivors) should see a lawyer. All shipments to NY & NJ (they have half of all cases & deaths in the US) from My Pillow, Webster, Mass.

User's recommendation: My Pillow is as UNAMERICAN as they come. $ 19.95 shipping to $45.

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1 comment
Anonymous
#1857041

,,,

ID
#1850300 Review #1850300 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Unamerican- disregard of emergency declartions
Loss
$43
Preferred solution
Charge criminally for violating Governors Emergency Directives. Civil action also.

MyPillow - Having issues getting my item.

2.2
Details
Customer service isnt the best the lady I could tell wanted to argue!! I ordered my item on the 7th and still hasnt receive it on the 23rd!! I told the lady it will be a month she said no it hasnt been a month its only the 23rd with a smart attitude. I will say that me mad I told her Im not stupid I know its the 23rd and that its ridiculous to wait this long. I also told her before they blamed it on covid-19. This was ordered before the outbreak happened!

User's recommendation: Be prepared to to wait a long time.

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ID
#1835381 Review #1835381 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Preferred solution
Full refund

MyPillow - Terrible customer service. Don’t buy. We are now sleeping in2 valleys with a mountain between. Very rude “customer service “

1.0
Details
Tried to pleasantly request a replacement for our my pillow mattress topper as we are now sleeping inn2 valleys with a mountain between us. First rude woman told me I had to make the request online and hung up. Second customer service person could not find my information even though we have bought 4 my pillows and one mattress topper. She said she needed a picture. Held the line while I stripped the bed to take a photo of the now deformed mattress topper but then could not tell me how to proceed as she still could not find my phone number in the system. I tried to give her my email address but she told me she cannot access email. What a scam. Avoid this company!! She
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ID
#1803367 Review #1803367 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Poor customer service
Preferred solution
Replacement

MyPillow - IF YOU ARE CANADIAN BE CAREFUL OF THE TRAP TO PAY IN $US.

I WENT TO MY PILLOW.CA AND IT DIRECTED ME TO THE US SITE BUT IT DID NOT SAY SO. I WAS UNDER THE IMPRESSSON I WAS CONTACTING CANADA. I PURCHASED THE MATTRESS TOPPER AND WAS CHARGED $US TO MY VISA. EVEN THOUGH THE CA SITE OFFERS THE SAME PRICE IN CA$ THEY WOULD NOT REFUND ME THE DIFFERENCE AND PREFERRED ME TO GIVE THE MATTRESS TOPPER TO A CHARITY, GET A RECEIPT AND THEY WOULD REFUND ME AND THEN REPURCHASE THROUGH CANADA. THE TOPPER WAS ACTUALLY DELIVERED FROM A WAREHOUSE ONLY 20 MILES AWAY. THIS HAS LEFT A BAD TASTE FOR THIS COMPANY AND EVEN THOUGH THE PRODUCT IS VERY GOOD AND I WAS INTENDING TO BUY A 2ND. I WILL NOT BUY FROM THEM AGAIN. MAUREEN MURRAY
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ID
#1800405 Review #1800405 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Loss
$100
Preferred solution
Let the company propose a solution

MyPillow - My mattress topper is to wide for my rv mattress

how can I cut it to fit
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ID
#1780060 Review #1780060 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Mypillow Mattress Topper
1.2
Details
My Mother in law bought my pillow mattress topper for a Christmas gift. It started out just okay. But as time went by it became very firm. I have been waking up in pain and crying every morning. This is no good. It is way to firm. And has made my Fibromyalgia so much...
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2 comments
Anonymous
#1871660

My BF bought me mine and now I am stuck with it . But I hate it !

I am in constant pain and hurt , and can't sleep much . I do like the My Pillow however .

The mattress is just awful . :(

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ID
#1775772 Review #1775772 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Product
Mypillow Mattress Topper

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I ordered a mattress topper about 3 weeks ago. I was looking forward to getting it. After not receiving it I called them and they said it got sent back cause I never picked it up. First of all my post office would not of sent it back. So, they tell me they don't...
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2 comments
Seeley
#1816824

You are lucky you didn't get it. It's cause me so much pain.

I really hope you get your money back. It took a little less than a month to get mine.

It came from Amazon. Best wishes to You.

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ID
#1771097 Review #1771097 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • No pros
Cons
  • Never recieved product and fighting for refund
Reason of review
Poor customer service
Loss
$288
Preferred solution
Let the company propose a solution

MyPillow - Don't get! Rip-off

1.0
Details
No 10 yr warranty, gimmick! My experience was horrible. Years off my life. Customer service is illiterate. They don't know anything about the product, or the procedures of business. They are brutaly sarcastic. They are unreasonable. They don't know how to rwason, like a lot of people are these times.
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ID
#1751774 Review #1751774 is a subjective opinion of poster.
Location
Plymouth, Massachusetts
Product
Mypillow Mattress Topper
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Money

MyPillow - Beware , Customer service, impossible yo contact

I purchased Mikes Topper, It did not work for me. After 30 days,with a 60 day money back guarantee, I have not been able to contact his customer service for return information.
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ID
#1750209 Review #1750209 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Warranty
  • Ordinary quality
Cons
  • Bad customer service
  • Uncomfortable
Reason of review
Return, Exchange or Cancellation Policy
Loss
$325
Preferred solution
Let the company propose a solution

MyPillow - Very Dissatisfied / Sick from Smell

I purchased the Serta Always Comfortable Mattress Topper several weeks ago. It states "Our mattress toppers are immediately vacuum-packed and sealed for your protection, which sometiems results in a slight "new" smell when you first unpack. The smell is harlmless and will disappear quickly." Well, the smell did not disappear even after airing it out. I took the topper back and my mattress, pillows, blankets,sheets all have the smell in them even after several washes. My mattress is only 1 year old and now has a smell. The smell is so bad it is on my body in my pores after sleeping. You can almost taste it. This is harmful!!! This needs to be taken off the market!! I have baking soda sitting on my mattress now (again) Just woke up and the smell is making me sick. Like I mentioned, its in my pores my skin even smells. I have appointment with doctor today to discuss this. A fairly new mattress ruined....making me sick!! I will pursue this issue. Sincerely Pam Edwards : Sad Angry Shrug Shocked Cry
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3 comments
Anonymous
#1764410

When you search - this comes up My Pillow but it is a bad report for Serta - please remove the my pillow. Very confusing

Anonymous
#1777851
@PissedConsumer1764410

I bought a Serta mattress topper from kohl’s and it was supposed to be certipur but it stunk like crazy! They used formaldehyde it is not Serta pur at all! My pillow mattress topper is Certipur and they don’t use formaldehyde !

Anonymous
#1803918
@PissedConsumer1764410

Agreed. Is the dissatisfied customer posting about the My Pillow Mattress Topper or Serta?

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ID
#1682301 Review #1682301 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • No pros
Cons
  • I purchased at kohls
  • Are not the problem its the product
Reason of review
Toxic topper: making me sick
Loss
$2000
Preferred solution
If this final time of using baking soda on the mattress, pillows,blankets, sheets does not work I believe the right thing to do is be compensated for the loss. New mattress ( minus depreciation of the year I had it, I do have receipt) suffering costs

MyPillow - For those prices i could just buy a new mattress

1.0
Details
ridiculously priced. I decided to just buy a new mattress
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3 comments
Anonymous
#1841949

You cannot review an item you did not purchase or ever use.

Anonymous
#1761287

If you didn't buy it, how can you give a review on it? I think a Tesla is overpriced but I would never review a car I hadn't driven.

Jerek
#1772231
@PissedConsumer1761287

horrible product

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ID
#1671682 Review #1671682 is a subjective opinion of poster.
Location
Detroit, Michigan
Product
Mypillow Mattress Topper
Reason of review
Pricing issue