I bought one about eighteen months or so. At first it was fine for about 6 months after that kit was not holding my head as it did in beginning.
I wrote to them and they said send it back at my expense which was $10.00. I got back the same pillow, did not hold my head up. They then said it was too long and no longer under warranty. What happened to 10 yr warranty.
It's so bad now I can't even use it any longer. I would not buy one and I don't any other consumer should either
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of mypillow pillow. Mypillow needs to read this review and look into the issue (if any) according to poster's claims.