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Resolved: MyPillow - Bad return / exchange pollicy, they are you a fortune on shipping to fix their mistake

4.0
Details
MyPillow - Bad return / exchange pollicy, they are you a fortune on shipping to fix their mistake
Update by user Apr 23

My pillow offered to exchange the 2 defective pillows for free.

Original review posted by user Apr 18
We love to hear how MyPillow helps our customers get a more comfortable, restful nights sleep. If you'd like to share your MyPillow story with us, please use the form above. By clicking submit, you'll be giving us your permission to share your name and comments with others here on our website and in our advertising.

User's recommendation: go buy anther pillow.

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3 comments
Anonymous
#1852360

PLEASE GET THIS *** OFF THE AIR, I swear eveytime I turn on the tv, esp. on fox news which I cannot watch anymore because if this idiotic commercial. This fool is like DOG MANURE, HE IS EVERYWHERE.......STOP, STOP STOP

Anonymous
#1854121
@PissedConsumer1852360

Agreed. My blood pressure boils everytime that SOB comes on!

Anonymous
#1854124
@PissedConsumer1852360

I know. After listening to their commercials over and over, I started believing it and made the biggest mistake of buying one. Never again.

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Resolved
ID
#1877367 Review #1877367 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Cons
  • Poor quality
Loss
$70
Preferred solution
exchange both pillows free of charge. no extreme shipping charges.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MyPillow - Return for defective product

1.0
Details
MyPillow - Return for defective product
Same problem as everyone else. The pillow seam is coming undone. I had it for 90 days. To exchange I have to pay all the shipping. When I would be done, I would have spent about $30 on shipping for a pillow that only cost a few dollars. Now looking at the other pillow, I think the seam is coming loose too. I guess I spent $70 on 2 pillows with poorly sewn seams. My Pillow should exchange the two for free and pay shipping. It's there company with the poor quality control. They should take responsibility and pay to replace both. My order: 102079****

User's recommendation: Buy a pillow at a warehouse club.

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ID
#1877343 Review #1877343 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Cons
  • Ship defective product
Loss
$70
Preferred solution
free exchange no shipping. it was not my fault that your company did not sew it correctly. The other pillows treads are starting to come loose. I would like to exchange both

MyPillow - Pillow went FLAT!!!

I've had MyPillow (king size/firm) for about 8 months. At first I loved it! Best pillow ever. However, over the past 5/6 months it has gone FLAT and has lost all of its firmness. What can I do to recover it's firmness?
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ID
#1653593 Review #1653593 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution

MyPillow - The product does not live up to the marketing.

1.8
Details
I purchased two king size my pillows and what i got when i began using them was a painful neck and migraine headaches. I used them for about a month but the pain got so bad that i had to go back to a foam pillow and the problems went away. Would NOT recommend the mypillow to anyone.
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ID
#1549540 Review #1549540 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Reason of review
Bad quality

MyPillow - Terrible

1.0
Details
These pillows are supposedly chosen by God. Except, they're not.
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ID
#1484588 Review #1484588 is a subjective opinion of poster.
Product
Mypillow Premium Pillow

MyPillow - King size pillows

I bought two king size pillows,they are stuffed so full not comfortable to lay on.I bought them too long ago for a refund.I feel like I wasted a lot of money.We are 82&83 yrs. old can't afford to replace them. I cannot locate the warranty. Thank you Mrs.Pat Seader
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ID
#1439056 Review #1439056 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Cons
  • Its lumpy
Reason of review
Not as described/ advertised
Loss
$126
Preferred solution
Let the company propose a solution

MyPillow - Not worth the price

1.1
Details
Ok i gave into the marketing hype and purchased 2 of these direct from mypillow.com. very disappointed, it is just a foam pillow that i could buy for less at target or Walmart. It offers no support i snore worse then ever. May too much hassle to return. If you need a new pillow look elsewhere there is nothing special about this pillow.
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ID
#1177719 Review #1177719 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Cons
  • All marketing hype
  • Poor quality
Reason of review
Not as described/ advertised

MyPillow - Lumpy, no resiliency, hot

1.8
Details
MyPillow - Lumpy, no resiliency, hot
I couldn't find my paperwork to send the two my premium pillows back for a refund so I kept them in spite of being very dissatisfied. I did send a text to My Pillow rep and stated that my pillow (white label for women) was defective - flat, lumpy, hot - definitely did NOT hold its shape during the night or support my head or neck. My husbands pillow was slightly better - it was the green label one that was designed for a man. I would definitely NOT recommend this expensive pillow for purchase. I will go back to replacing my old choice every six months if necessary.
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3 comments
Anonymous
#1444000

This pillow is a piece of trash. How do I get my money back? My neck is hurting worse than ever!

Anonymous
#1429811

LOL with picture!

Anonymous
#1422752

That is why I do not buy anything advertised on TV, they are never good. They have these people who literally lie for the company.

We are living in a very deceptive society. People will sell their soul for money.

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Featured
ID
#1174773 Review #1174773 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Cons
  • Overpriced and not the quality that was advertised
Reason of review
Not as described/ advertised
Loss
$107
Preferred solution
Let the company propose a solution

MyPillow - I like it

I like it very comfortable .I know I wasn’t expecting some miracle to happen but it fits me very well . I would recommend it to somebody looking for just a very comfortable pillow The price is a little much but I think it was worth it .I do like the fact that I could buy it from my store not online The pillow is machine washable and I can throw it in the dryer and everybody else in the house tries to steal it from me so they can try to all of them were very happy with the pillow so in my case I would recommend buying the pillow probably a better value if you get two for the price of one
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3 comments
Anonymous
#1415947

yes I agree I'm sure she was paid by Mypillow to write this "I like it" comment since it's the only positive one I've seen.

Anonymous
#1423762
@PissedConsumer1415947

I’m a satisfied customer. My mom bought me and my husband two of these pillows and I actually sleep through the night. Not everyone is paid to say they like a product.

Anonymous
#1412749

This is a complaint website.

It is not for free advertising or apple polishing.

I'm only interested in your pillow if it gave you a headache or fell apart third night.

It gave somebody else on this site hives ; now that's interesting reading.

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ID
#1160911 Review #1160911 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Reason of review
Good quality

MyPillow Reviews

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MyPillow reviews

MyPillow - More Neck and Shoulder Pain after trying My Pillow for 3 nights

I have cervical fusion and had been using a latex contour pillow. After seeing all the commercials, I ordered a set of two from QVC when they it on sale. After trying the medium for 2 nights, I had severe headaches, which I never had before. I then tried the firm one and now have severe shoulder spasms. The pillow does not give the proper support where your neck meets your shoulders. Luckily, I have the receipts and needless to say this will be returned. However, I now have to spend at least $60 to go for a deep tissue massage besides the additional pain. DO NOT PURCHASE THIS PIECE OF JUNK.
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5 comments
Anonymous
#1482296

I've been having severe shoulder pain since using the medium my pillow. I am so disappointed in this product.

I have now figure out how to return it. Awful.

Anonymous
#1545793
@PissedConsumer1482296

I'm having the same problem after 2 nights sleeping on my pillow. I'm in so much pain and have gone to the Dr about it.

On muscle relaxers and 800 mg advil. Thank goodness I bought it at a retail store and returned it.

Anonymous
#1411151

good grief nobody HAS to spend $60 on a “deep tissue massage”. That is not a medical necessity, it’s a luxury equivalent to self - pampering and you’re probably getting it done at some spa.

This site is for valid complaints. No one cares about your massage bills.

Anonymous
#1411664
@PissedConsumer1411151

So, who, exactly, are you? Because you're trying hard as *** to White Knight those pillows.

And unless you've been down the chronic pain/surgery road that person has, I suggest you just shut up. I hope you never find yourself so broken where you don't have a choice about massage to get your pain levels manageable again.

Your Mom did a terrible job raising you.

And you come across in literally every post I've seen like an utter tool.

Anonymous
#1412543
@PissedConsumer1411664

Boy somebody woke up on the wrong side of the pillow today. Didn’t she ?

View more comments (4)
ID
#1155941 Review #1155941 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Cons
  • Bad product
Reason of review
Bad quality
Loss
$80

MyPillow - AWFUL bags of lumps of foam

1.0
Details
They are nothing more than bags of lumpy foam. They are uncomfortable lumpy things to try to sleep on. I could even hear the lumps of foam squeaking together. They do not go back into shape. One of the pillows I received was so unfilled, your head hit the bed and the other had more lumps but after one night of sleeping we couldn't get rid of the indentation in the lumps. I received them as gifts. I think I will give them to the dogs to sleep on In a nutshell. Just bags of lumpy, squeaky cheap foam.
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1 comment
Anonymous
#1411153

I’m so glad I’m not one of your dogs. You think they won’t be bothered by the sound of lumpy squealing?

If you heard it, what makes you think your hearing is superior to the ability of a canine? If you can’t sleep now give the pillows to your dogs and wait and see how quiet your house will be at night.

ID
#1155780 Review #1155780 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Cons
  • Not what they advertised
  • Awful
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
stop the lying commercials

MyPillow - It’s a *sham(e)*

1.4
Details
Don’t buy this pillow. They’re a joke. It feels like cotton balls wrapped in paper. It is a softer version of resting your head on a bag of marbles. Just a gimmick. Customer service is terrible when you call. If you don’t mind listening to Elvis singing hymns for 45 minutes on hold, no problem.....
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ID
#1148301 Review #1148301 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Reason of review
Bad quality

I bought MyPillow and it gave me a pain in the neck.............

I bought MyPillow on 12/11/17 and used it that night and when I woke up the next day I had a terrible neck pain. I contacted the company to tell them and they told me that they would exchange it for a thinner pillow but could not guarentee me that the thinner one would give me a pain too. So this My Pillow is not a PERFECT PILLOW FOR EVERYONE as they advertise on the tv. I did not buy it through the company but at the store so I did not want to send it back to get the thinner one because they would not guarentee me my money back or that the thinner pillow would work either. So I just took the My Pillow back to the store and got my money back. But My Pillow does not work for EVERYONE. It gave me a pain in the neck and I still have it. This is now 12/14/17 and I am still suffering.
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1 comment
Anonymous
#1404850

I alao get neck pain.and headaches using this pillow. And it does not hold up it flattens out

ID
#1148239 Review #1148239 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Cons
  • Gave me a pain in the neck
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution

MyPillow - Bad pillow

3.4
Details
Pillow goes flat i am having neck surgery and wanted good pillow
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ID
#1139093 Review #1139093 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Reason of review
Bad quality
When I first heard of my pillow, I'm not sure if it's been over a year ago I heard on the Sean Hannity radio show I used the promo code Hannity to buy two for one ,well first mistake I only was sent one pillow , the invoice said preium/ queen and they sent me a 10.00...
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ID
#1129726 Review #1129726 is a subjective opinion of poster.
Product
Mypillow Premium Pillow
Reason of review
Order processing issue