It is purely wrong that they are holding on to people's refund monies until a 30-day time spectrum has passed and are reaping from the interest. When I asked the customer service clerk why it took that long and she said it was "an accounting arrangement".
I see exactly what they're doing and it is not very professionally ethical- in my opinion.
Poor pillow. Poor Return Policy. Poor conducting of business. After I was displeased with the pillow - foam-filled bag, I realized what everyone else was dissatisfied with.
Taught me an important lesson - to DISREGARD CRAPFOMERCIALS. There's something to be said for buying a product at a store (not having to pay their cost to ship it to you & you pay to have to ship it back when you're unhappy) If you can touch something right away and take it back right away, it is a better return arrangement.
Shame on your company. You definitely AREN'T going to be "MyPillow".
I'll find something to solve my headaches, neck-aches which is much more legitimate. "YourPillow" sucks.
Product or Service Mentioned: Mypillow Pillow.
Monetary Loss: $23.