We followed the instructions and put the pillows (2 king size; 1-green tag & 1-white tag) in the drier for the suggested 15 minutes to fluff them up. They came out just fine, all puffy and fluffed up.
The first few nights were OK but then as time went by they began to fail. After about 2-3 hours of sleep we would awaken to our heads in craters. The pillows would easily fluff back up but within a couple of hours the crater would reappear. Now, after about 35-45 days the crater appears within about 1 to 1 1/2 hours.
It seems that the interior material is breaking apart and when we laid our heads on them we could feel the lumpiness against face.
I hope that I can jump through all of their hoops to get our refund, minus the shipping of course. I have to make sure that I have that RMA# prominently displayed inside and on the outside of the package so that they accept it.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Not as described.
Monetary Loss: $118.
Preferred solution: Full refund.
I liked: Warranty.
I didn't like: Pillow performance.