State: Ontario Product: Mypillow Buy One Get One Free Deal Clear all filters (1 of 139 reviews match)
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MyPillow in Campbellford, Ontario - Made in Canada and Sipped within Canada

I want to share my experience with Mypillow. I'm a Canadian customer living in Ontario. I recently purchased the promo "buy 1 get one free". I ordered a Blue pillow for me and a White pillow for my wife. Upon arrival I noticed several things that bothered me. 1) no marking on the pillows to tell which was blue and which was white 2) shipped Canada Post 3) shipped from Pointe - Claire Quebec 4) both bags had a sticker "FINISHED AND FILLED IN CANADA" 5) MOST IMPORTANT the White pillow labeled MADE IN CANADA I had to call customer service to identify the Blue from White pillow. The answer was "Blue pillow, blue writing on the CUSTOMER CARE LABEL" Great.....Then I asked why does the White pillow say Made in Canada and Blue pillow, Made in U.S.A. - Customer service asked me to send them a photo of the label - I did So my question - why am I paying in US dollars for an item Made in Canada and delivery in US dollars for Canada Post from Quebec to Ontario I was told......All products made in U.S.A. and shipped to Canada for distribution to Canadian shoppers and the ALL costs in US dollars and therefore subject to Canadian dollars when calculated by your credit card company and that the delivery fee is high so I don't have to pay duty. I was them informed that I am a mis informed customer and this is how it works. What a SCAM
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Review
#1400947 Review #1400947 is a subjective opinion of poster.
Service
Mypillow Buy One Get One Free Deal
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact MyPillow Customer Service

Mailing Address:
My Pillow, Inc.
343 East 82nd Street Suite 102
Chaska, Minnesota 55318
United States
Phone:
(800) 544-8939
All MyPillow Contacts

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