Mypillow - Pillow Issues/Customer Service
Upon purchasing the 2 for 1 product, king size, I noticed an obvious difference in the amount of filling in both pillows.I opted to take the one with lesser filling.
( This decision was reached by my wife....no further comment needed.)
Now it is several months later, and 3 washings, the filling in my pillow has become much more noticeable. I have contacted Customer Service with my concerns. I was asked about the ink color on the tag, and whether it was knife cut, or if there was a 2 inch gusset....My ink color was black, and there was a 2 inch gusset. I replied with the requested information, and received an email saying that they would replace it if I paid $9.98 shipping.
Now, considering I noticed the under-fill, I now know I should have responded immediately. Even at that, I feel as though I should not be required to pay shipping, considering the cost of the pillows, as I responded in a follow-up email.
I thought this was a pretty cool company, with a quality product.I suppose I was wrong on both counts.
Review about: Mypillow Pillow.
Reason of review: One pillow under-filled..
Monetary Loss: $10.
Preferred solution: No charge for shipping on replacement..
I didn't like: Failure to acknowledge under-fill.