Mypillow - Pillow Issues/Customer Service
Upon purchasing the 2 for 1 product, king size, I noticed an obvious difference in the amount of filling in both pillows.I opted to take the one with lesser filling.
( This decision was reached by my wife....no further comment needed.)
Now it is several months later, and 3 washings, the filling in my pillow has become much more noticeable. I have contacted Customer Service with my concerns. I was asked about the ink color on the tag, and whether it was knife cut, or if there was a 2 inch gusset....My ink color was black, and there was a 2 inch gusset. I replied with the requested information, and received an email saying that they would replace it if I paid $9.98 shipping.
Now, considering I noticed the under-fill, I now know I should have responded immediately. Even at that, I feel as though I should not be required to pay shipping, considering the cost of the pillows, as I responded in a follow-up email.
I thought this was a pretty cool company, with a quality product.I suppose I was wrong on both counts.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
- Speed with replies to emails
What I disliked
- Failure to acknowledge under-fill
- Reason of review:
- One pillow under-filled.
- Preferred solution:
- No charge for shipping on replacement.
- Monetary loss:
- Product or service
- Mypillow King Bed Pillow
- Review category
- Furniture and Decor
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