I bought the MyPillow at a Walgreens as a get well present to myself after surgery, hoping for really good nights' sleep to help me recover, so I was disappointed from the start to learn that it would take 2 weeks for me to start to see the results. After heating it in the dryer as instructed, I found the lumpy texture uncomfortable and too firm, and the pillow does not stay cool, as advertised.
So every time I wake up, I have to flip it over and punch it up, just like any other pillow. The instruction flyer lists a number to call if you "don't absolutely love" the pillow after a month, but that number is to an outsourced call center--not helpful at all, So I went to the website and called their direct number, after being assured that the customer service team would be more than happy to help me. However, I was told to take the pillow back to Walgreen's. Since I didn't buy the pillow directly from them, they were not only not interested in making me happy with the product, they weren't even interested in why I didn't like it.
My feeling is that this company isn't interested in either a quality product or customer satisfaction. They should stand behind their product no matter where you buy it.
Product or Service Mentioned: Mypillow Pillow.
Monetary Loss: $60.