Ask a question

We will try to contact this business to get an answer for you.

You will be automatically registered on our site. Username and password will be sent to you via email.
Post answer
Top Question

Can my pillow be replaced?

My pillow came apart in the dryer and the stuffing clogged up my vent and created quite a mess. Can you replace it?

1 answer
Larry Taylor
#1785357
According to the MyPillow Warranty policy, MyPillow products have a 10-year warranty on any workmanship and/or material defects. The company guarantees to replace the defective product with a product of equal or greater value. The company should also cover all shipping charges.
MyPillow FAQ section also contains the wash & dry recommendations:
  • launder every 4 months
  • launder every 2 months if you have allergies

Wash:
  • Cold or Warm on a regular cycle (not delicate)
  • use any detergent
  • do not use fabric softener
  • place 2 pillows in the washer to balance (top loading machines). If only 1 pillow, balance with towels
  • wash pillows with a full load of laundry (front load machines)

Dry:
  • tumble dry with high heat
  • no dryer balls or fabric softener
  • use extra spin cycles to lessen drying time
  • do not worry about over-drying

To get more information about the pillow replacement and caring, please contact the MyPillow customer care team by phone at 1-800-308-1299 or by email at orders@mypillow.com. Customer Service Department is available:
  • Monday-Friday 7AM-9PM CST
  • Saturday & Sunday 8AM-8PM CST

View

Can my pillows be kept in freezing temperatures?

We have a lake seasonal cottage and recently bought 8 My Pillows for the beds. Everyone loved them!!

We don't use the cottage from November- April.

The cottage has no heat as it's just seasonal. Is it OK to leave the pillows on the beds during cold, sometimes freezing temps?

1 answer
Larry Taylor
#1748864
Unfortunately, MyPillow product care doesn't provide answer to your question. It is better to contact MyPillow customer service via Contact Tab on Pissed Consumer website.
View

King MyPillow

I washed my pillow and have ran it through the dryer probably ten times and it is still damp ? Help!

1 answer
Larry Taylor
#1717400
The MyPillow Product Care page states that they recommend laundering every 4 months, even if clean. If you have allergies, every 2 months or as often as needed. Please note that MyPillow 10-year warranty covers laundering. 


Wash

  • Cold or Warm on regular cycle.
  • Use any detergent.
  • Do not use fabric softener.
  • Use extra spin cycles to lessen drying time.
  • Wash pillows with a full load of laundry (front loading machines).
  • Place 2 pillows in washer to balance. If only 1 pillow, balance with towels (top loading machines).


Dry
  • Tumble dry with high heat.
  • No dryer balls or fabric softener.
  • Do not worry about over-drying.

View

Why use foreign grown cotton?

Why does Mypillow use foreign grown cotton instead of cotton grown in U.S.A.? Surely there isn't that big of a difference in the quality of cotton.

And, how can you claim Mypillow is made in the U.S.A.? I'm sure our cotton farmers could use the business, here in America.

1 answer
Larry Taylor
#1717402
The best way to get the answer is to contact MyPillow Customer Service and ask for assistance. Please find the company contact details below. 


MyPillow Customer Service

  • Mailing Address: My Pillow, Inc. 343 East 82nd Street Suite 102 Chaska, Minnesota 55318 United States


Please note that MyPillow Customer Service can be reached Monday-Friday 7AM-9PM and Saturday & Sunday 8AM-8PM CST.
View

My pillow came apart!

Got my pillow in 2012 and it has come apart in the pillow case how does one get anew one what do I need to show to use this products warrenty? Please help i like my pillow and I would like another!

1 answer
Larry Taylor
#1717403

It is stated on the company website that MyPillow products come with a 10-year warranty on any workmanship and/or material defects. This warranty includes the pillow to not go flat and washing/drying. MyPillow will replace the defective product with a product of equal or greater value. MyPillow will cover all shipping charges. You should register your MyPillow following the link https://www.mypillow.com/guarantee-warranty to claim a replacement under the warranty.

If you need any assistance, you may try to reach out to MyPillow Customer Service directly via the Contacts tab on Pissed Consumer.

View

unaffordable pricing

Why are these so expensive can not afford on a fixed income and a senior who needs to get proper sleep

1 answer
Larry Taylor
#1717404
According to the MyPillow website, there are multiple types of MyPillow and some combination offers that affect the pricing of the pillows. The least expensive MyPillow pillow is the Special Edition Supima Cotton pillow which sells for $39.99 with the MyPillow promo code. Please check out more details regarding this issue given in the article “Top 6 Consumer Questions to MyPillow Customer Support”.
View

Pillow King size pillow, soft,medium or hard?

Does "My Pillow " come in soft, Medium or hard? I was asked by my Grandaughter & I didn't find a tag that said.

It takes 2 full days to dry 1 pillow.

So, I won't be washing them again. I'm not upset, I just won't dry them.

1 answer
Larry Taylor
#1717405
The MyPillow website has instructions for product care. Please check them below: 


Wash

  • Cold or Warm on a regular cycle.
  • Use any detergent.
  • Do not use fabric softener.
  • Use extra spin cycles to lessen drying time.
  • Wash pillows with a full load of laundry (front-loading machines). Place 2 pillows in the washer to balance. If only 1 pillow, balance with towels (top loading machines).


Dry
  • Tumble dry with high heat.
  • No dryer balls or fabric softener.
  • Do not worry about over-drying.
View

My Pillow

I bought my Pillow a couple of years ago and it was great but its deflated and now hurts my neck. Can I get my money back?

1 answer
Larry Taylor
#1717406
The company website states that My Pillow Inc. will refund 100% of your purchase price (less shipping costs) for any reason within the first 60 days from the date you receive your original order. This refund will be processed within 30 days from the time they receive your returned product. However, MyPillow products have a 10-year warranty on any workmanship and/or material defects. This warranty includes the pillow to not go flat and washing/drying. MyPillow will replace the defective product with a product of equal or greater value. MyPillow will cover all shipping charges. In order to claim for a replacement under warranty you should fill in a warranty registration form on the company website.
View

pillow care

How often should the pillow be washed?

1 answer
Larry Taylor
#1717407
The MyPillow Product Care section states that laundering is recommended every 4 months, even if clean. If you have allergies, every 2 months or as often as needed. Please note that MyPillow 10-year warranty covers laundering.

 

  • Washing: Cold or warm on a regular cycle (not delicate). No fabric softeners should be used. Any detergent can be applied.
  • Drying: Tumble dry with high heat is recommended. No dryer balls or fabric softeners should be used. Do not worry about over-drying.
View

Neck issues

Does anybody else have neck and shoulder issues since using my pillow? I don't know if it's coincidence or not.

1 answer
Larry Taylor
#1717409

Unfortunately, the company official website does not provide any information regarding neck issues. However, it is stated that the Original MyPillow Premuim is the only MyPillow that allows you to choose from 4 different levels of support for maximum comfort and adjustability. The company uses a color-coded system to fit MyPillow to your individual needs (yellow, white, green and blue). You may find the fitting guide on mypillow.com. Please note that if your body is accustomed to sleeping on down or feather pillows, you should reduce one level of support. For example, if the chart recommends a “white” for you, drop one level to “yellow”.

View

pillow

New pillow, should I put it in a dryer before first use?

1 answer
Larry Taylor
#1717410

According to the company official website, laundering is recommended every 4 months, even if clean. If you have allergies, every 2 months or as often as needed. Please note that MyPillow 10-year warranty covers laundering. Tumble dry with high heat should be applied. No dryer balls or fabric softeners should be used. It is not stated that drying is recommended before the first use. However, it is mentioned that a customer should not worry about over-drying.

View

Ads

Is it true you're going to continue ads on the Laura Ingraham Fox show? If so, I'm not going to buy any of your products

1 answer
Larry Taylor
#1717412

Please contact MyPillow Customer Service by phone at (800) 308-1299 or by email at orders@mypillow.com and ask for assistance with your issue. MyPillow Customer Service is available Monday-Friday 7AM-9PM and Saturday & Sunday 8AM-8PM CST.

View

Defective pillow

How do I return it and get a new one. I have called customer service and they never call me back. Please have someone contact me at 815 245 6020.

1 answer
Larry Taylor
#1717414
As stated on mypillow.com, all MyPillow Products come with a 10-year warranty on any workmanship and/or material defects. This warranty includes the pillow to not go flat and washing/drying. MyPillow will replace the defective product with a product of equal or greater value. MyPillow will cover all shipping charges. In order to claim for a replacement under this warranty, you should fill in a warranty registration form on the company website. 

A RMA (Return Merchandise Authorization) number is required for all returns and exchanges. You can obtain a RMA number by contacting MyPillow Customer Service by phone at (800) 308-1299 or by email at orders@mypillow.com. MyPillow Customer Service is available Monday-Friday 7AM-9PM and Saturday & Sunday 8AM-8PM CST. The RMA number should be on the packing slip and on the outside of the box, or else they will refuse the shipment.

View

MyPillow Jingle

Who wrote the jingle, when did they write it and what genre would it be classified?

1 answer
Larry Taylor
#1717415

Please try to reach out to MyPillow Customer Service by phone at (800) 308-1299 or by email at orders@mypillow.com for further assistance. Please note that MyPillow Customer Service can be reached Monday-Friday 7AM-9PM and Saturday & Sunday 8AM-8PM CST.

View

Questions 14