Unclaimed
MyPillow
430K
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
3.3M
PAGE VIEWS
21
ISSUES RESOLVED
MyPillow Net Promoter Score (NPS)
-28
low
NPS
-100
100
- 36% Promoters
- 0% Passives
- 64% Detractors
MyPillow's estimated NPS of -28 considered to be low. 36% of users would likely recommend MyPillow to a friend or colleague.
Customer Satisfaction
MyPillow Reviews
Only one half of my order arrived.
I placed a 2-item order last Saturday, ands I paid for expedited shipping. Only one-half of the order arrived today. I spoke with your C.S. Rep Nola. She researched the problem and explained to me that b/c the other item is a mattress topper it shipped separately and will arrive by 6 NIGHT tomorrow. Nola was very professional and courteous. I am pleased with the C.S. so far.
ID
Location
New Orleans, Louisiana
The National Sleep Foundation who supposedly recommends the My Pillow is a fraud.
The advertisements for the My Pillow claim it is the number one pillow recommended by the National Sleep Foundation. Of course it is. The only products recommended by the National Sleep Foundation are the My Pillow products and that is because the National Sleep Foundation was founded by the My Pillow company for the purpose of being able to engage in what many would call false advertising. Why would anyone pay over $100.00 for a pillow sight unseen when you can purchase the best pillows on the market from Wall Mart or Bed Bath and Beyond for under $25.00? Furthermore, the head of the My Pillow company claims to be a "sleep expert". Really? Where did he obtain his "degree"?
718 comments
ID
Reason of review
Not as described/ advertised
Buyer Beware - Mattress Topper
I have to say, buyer beware. I ordered the mattress topper and it arrived with a tear. The same day it arrived I sent customer service a photo, and also showed where part of the topper had been glued. Who ever shipped it knew there was a problem. The topper is vacuum sealed and I could not imagine getting it back into the box. The resolution from customer service was to donate it to Salvation Army or Goodwill, get a receipt and they would send a new one. My problem is that I live in a small town in Colorado. We only have Habitat for Humanity and they do not accept soft bedding donations. The closest Goodwill/Salvation Army is a 2 hour drive each way. Their solution to this was for me to ship it back at my expense. They also said I could cut it up into small pieces to ship it back at my expense. Long story short is we settled for a 20% refund. You need to be aware that if you get a defective topper, it will become your problem. I have their pillows and now the topper which is usable and comfortable, but I am not sure how long it will last with the tear. Very poor quality control and totally unsatisfactory customer service. It is unimaginable that they would send out a product with a defect that they tried to glue back and make it the problem of the customer.
75 comments
Featured
ID
Pros
- Product comfortable
Cons
- Quality control
- Ship defective product
- Return shipping at my expens
Reason of review
Damaged or defective
Loss
$170
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy Pillow does not make their mistakes right
I have never been more disappointed in a company or customer service. I ordered a mattress and foundation from My Pillow. We received the foundation in defective condition. First of all, the parts were not contained and were all over the box and several were missing. Secondly, It did not fit together right, even after watching their video. We decided to rigged it so we could go ahead and use it since I didn't have a bed, having already sold mine. When we attempted to put the slats on, they were about 1 inch too wide for the foundation and 5 inches to short lengthwise (the slats were encased in material). I called their customer service and was asked to send pictures, which I did. They sent an email telling me I could donate the topper, which is not the problem. I called them and spent several minutes waiting, just to be told that they would send a new foundation out. We are in our 70's and live in a townhouse which has 3 floors and FedEx delivered to our garage. We had already carried the box up and were not interested in doing that again. We asked for a refund and they could come get the other one if they so desired. This was their solution: Feel free to donate it to a charity and get a receipt to send to them before sending a refund. I asked: Why would I take all that part, carry it down three floors, rent a truck and take it to a charity for their opportunity to deal with a defective platform foundation, which they will just have to dispose of? The answer: That is what Mike wants and they will take it. That is just ridiculous. My Pillow claims to have the best customer service on earth, yet they don't listen nor understand what the customer is needing when it was their fault the problem existed in the first place. We have given up and have held the foundation together the best we could with braces and our own screws (many were missing from them), cut the slats down to fit the bed and have placed the mattress. This truly is ridiculous and so uncaring by this company and I would NEVER recommend them to anyone, ever. These are the kind of people that make Christians look bad to the world. My Pillow, you should be ashamed of the way we have been treated. User's recommendation: Stay away from this company.
Featured
ID
Location
Littleton, Colorado
New Reviewer
So disappointed
I had the old Mike pillows for several years and was quite happy with them. With all the hype around my pillow 2, I decided to order two of them. The first pones that they sent were so soft that I returned them and got the next firmness level. These pillows are total garbage. There nothing like the original pillows. I don't know what they've changed with the stuffing, but they really are not holding their shape and just plain stink! I tried to get them to exchange them for the original ones but it was such a hassle. They wanted me to first return the my pillow2's before they would ship me anything. Terrible customer support. Will never buy another product from them. User's recommendation: Don't buy!
Featured
ID
Cons
- Too many to mention
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPremature slipper sole failure
My wife and I have been loyal customers of My Pillow for decades having enjoyed both pillows and sheets of many types. We are also loyal customers of LL Bean primarily for jackets and also their lovely but expensive slippers. We had continual issues with their interior fuzzy liners prematurely wearing out in the heel area after less than one year of use. As such, we decided to try My Pillow slippers in November 2021. After one year I can tell you with absolute certainty that they build a much better slipper on the interior. No premature wear anywhere on the inside. However, unlike all my five worn pairs of LL Bean slippers, the soles of their slippers have prematurely failed. This is puzzling since their ads show multiple layers of sole material. We expected much more sole life given that NONE of our multiple pairs of LL Bean slippers have worn-out or failed. We would like to continue our loyalty to My Pillow but this incident is giving us second thoughts. Dates photos are attached User's recommendation: Beware of potential sole failure
1 comment
ID
Location
Roseville, Minnesota
Pros
- Sheets and slippers
- Generally a wonderful products like pillows
Cons
- Not high quality with premature failures
Loss
$80
New Reviewer
All these complaints... I'm sick Mike Lindell on Fox News and the News Max Channels!
I wished they would ban this commercial! I hate this con man!!!
Actually sick of Mike Lindell and his horrible pillow commercials! Constantly over played on Fox News Max!
Never heard any one I know who bought their pillows and didn't complain about them basically being junk and heard this about some of their other products.
Actually I wish Mike Lindell would stay off Fox News and News Max!!!!
Actually this site worthless. It just a complaint site.
The best option would be. Go to the BBB and file your complaint!
Absolutely sick of his commercials!!!! Fox News has a bad habit showing this commercial three times during the same hour! Stay off of Fox News!!!!
Annoying Obnoxious Commercials! Constantly aired on fox news and Newsmax channels!
Absolutely sick of this guy!!!!!! He is worse than Billy Mays and his Oxy Clean commercials!
Billy Mays died in 2009!
Awesome! I'm the 500th person to give you a thumbs up!
By the way, I totally agreed. This guys is a fraud!
About had it with his annoying and his obnoxious commercials! I wish Fox News and News Max would take him off the air!!!!! I can't stand this guy!!!!!