Only one half of my order arrived.

I placed a 2-item order last Saturday, ands I paid for expedited shipping. Only one-half of the order arrived today. I spoke with your C.S. Rep Nola. She researched the problem and explained to me that b/c the other item is a mattress topper it shipped separately and will arrive by 6 NIGHT tomorrow. Nola was very professional and courteous. I am pleased with the C.S. so far.
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ID
#4661768 Review #4661768 is a subjective opinion of poster.
Location
New Orleans, Louisiana

The National Sleep Foundation who supposedly recommends the My Pillow is a fraud.

The advertisements for the My Pillow claim it is the number one pillow recommended by the National Sleep Foundation. Of course it is. The only products recommended by the National Sleep Foundation are the My Pillow products and that is because the National Sleep Foundation was founded by the My Pillow company for the purpose of being able to engage in what many would call false advertising. Why would anyone pay over $100.00 for a pillow sight unseen when you can purchase the best pillows on the market from Wall Mart or Bed Bath and Beyond for under $25.00? Furthermore, the head of the My Pillow company claims to be a "sleep expert". Really? Where did he obtain his "degree"?
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718 comments
#2339951

All these complaints... I'm sick Mike Lindell on Fox News and the News Max Channels!

I wished they would ban this commercial! I hate this con man!!!

#2335819

Actually sick of Mike Lindell and his horrible pillow commercials! Constantly over played on Fox News Max!

#2333040

Never heard any one I know who bought their pillows and didn't complain about them basically being junk and heard this about some of their other products.

#2314107

Actually I wish Mike Lindell would stay off Fox News and News Max!!!!

#2313604

Actually this site worthless. It just a complaint site.

The best option would be. Go to the BBB and file your complaint!

#2312450

Absolutely sick of his commercials!!!! Fox News has a bad habit showing this commercial three times during the same hour! Stay off of Fox News!!!!

#2285149

Annoying Obnoxious Commercials! Constantly aired on fox news and Newsmax channels!

Absolutely sick of this guy!!!!!! He is worse than Billy Mays and his Oxy Clean commercials!

#2313661
@PissedConsumer2285149

Billy Mays died in 2009!

#2230754

Awesome! I'm the 500th person to give you a thumbs up!

By the way, I totally agreed. This guys is a fraud!

#2186707

About had it with his annoying and his obnoxious commercials! I wish Fox News and News Max would take him off the air!!!!! I can't stand this guy!!!!!

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ID
#588205 Review #588205 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Buyer Beware - Mattress Topper

MyPillow - Buyer Beware - Mattress Topper
MyPillow - Buyer Beware - Mattress Topper
MyPillow - Buyer Beware - Mattress Topper
I have to say, buyer beware. I ordered the mattress topper and it arrived with a tear. The same day it arrived I sent customer service a photo, and also showed where part of the topper had been glued. Who ever shipped it knew there was a problem. The topper is vacuum sealed and I could not imagine getting it back into the box. The resolution from customer service was to donate it to Salvation Army or Goodwill, get a receipt and they would send a new one. My problem is that I live in a small town in Colorado. We only have Habitat for Humanity and they do not accept soft bedding donations. The closest Goodwill/Salvation Army is a 2 hour drive each way. Their solution to this was for me to ship it back at my expense. They also said I could cut it up into small pieces to ship it back at my expense. Long story short is we settled for a 20% refund. You need to be aware that if you get a defective topper, it will become your problem. I have their pillows and now the topper which is usable and comfortable, but I am not sure how long it will last with the tear. Very poor quality control and totally unsatisfactory customer service. It is unimaginable that they would send out a product with a defect that they tried to glue back and make it the problem of the customer.
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75 comments
#1844295

I just bought one,and can’t sleep on it my back is hurt and all my body gets hot. I don’t what to do and I spent a lot money on it

#1714055

Thank you. This rules out My Pillow. Bad customer service is a show stopper for me.

#1684898

Thanks. Sorry for your loss.

Just happened to me in a different industry. I do have their pillows & favor them but I was going to purchase this, after research, NOT now.

#1678537

I bought the mattress topper and it is terribly uncomfortable, I gave it a fair shot but wound up ripping it off the bed at 2 in the morning it was so firm. I went to return it too and the cost is $$.

I have a call into a local church that does mission work to see if they want it.

But I will disagree with one point- it does have a warrenty- you just have to fill it out, you only have a short window of time to do so though. I'm wondering if that may be the underlying issue.

#1645876

I have found this product to not help with my back problems...I wake up with back pain so it apparently is not as effective for this problem as memory foam is...which I newly ordered elsewhere

#1640675

I'm So Glad that I found this before I ordered this item!! Saw the infomercial and thought I'd give it a try.

Found this review and Boy! Did it ever change my mind!!

Long story short, IF I do purchase this item it will be from a store! That way if I need to return it, No Problem!

#1636355

Thanks you saved me from ordering one. Will look for less A less expensive unit.

Thank you so very much for your honest input and the pictures were helpful. If the customer service is that bad I will have nothing to do with the topper or the pillows.

#1632920

Never would recommend or buy again.....a bag of foam pieces. I am not pissed. Just want people to know you can buy much better pillows, cheaper, elsewhere.

#1646728
@PissedConsumer1632920

What topper do you sugest thats cheaper and good quality... and really comfortable

#1672894
@PissedConsumer1632920

Thank you for your pictures. I tried it out and thought "what's the big deal ,this pillow is not comfortable!" Now that I've seen pictures of the matress topper I'm not buying that either!

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Featured
ID
#1111494 Review #1111494 is a subjective opinion of poster.
Pros
  • Product comfortable
Cons
  • Quality control
  • Ship defective product
  • Return shipping at my expens
Reason of review
Damaged or defective
Loss
$170
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My Pillow does not make their mistakes right

MyPillow - My Pillow does not make their mistakes right
MyPillow - My Pillow does not make their mistakes right
MyPillow - My Pillow does not make their mistakes right
MyPillow - My Pillow does not make their mistakes right
MyPillow - My Pillow does not make their mistakes right
I have never been more disappointed in a company or customer service. I ordered a mattress and foundation from My Pillow. We received the foundation in defective condition. First of all, the parts were not contained and were all over the box and several were missing. Secondly, It did not fit together right, even after watching their video. We decided to rigged it so we could go ahead and use it since I didn't have a bed, having already sold mine. When we attempted to put the slats on, they were about 1 inch too wide for the foundation and 5 inches to short lengthwise (the slats were encased in material). I called their customer service and was asked to send pictures, which I did. They sent an email telling me I could donate the topper, which is not the problem. I called them and spent several minutes waiting, just to be told that they would send a new foundation out. We are in our 70's and live in a townhouse which has 3 floors and FedEx delivered to our garage. We had already carried the box up and were not interested in doing that again. We asked for a refund and they could come get the other one if they so desired. This was their solution: Feel free to donate it to a charity and get a receipt to send to them before sending a refund. I asked: Why would I take all that part, carry it down three floors, rent a truck and take it to a charity for their opportunity to deal with a defective platform foundation, which they will just have to dispose of? The answer: That is what Mike wants and they will take it. That is just ridiculous. My Pillow claims to have the best customer service on earth, yet they don't listen nor understand what the customer is needing when it was their fault the problem existed in the first place. We have given up and have held the foundation together the best we could with braces and our own screws (many were missing from them), cut the slats down to fit the bed and have placed the mattress. This truly is ridiculous and so uncaring by this company and I would NEVER recommend them to anyone, ever. These are the kind of people that make Christians look bad to the world. My Pillow, you should be ashamed of the way we have been treated. User's recommendation: Stay away from this company.
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Featured
ID
#4446442 Review #4446442 is a subjective opinion of poster.
Location
Littleton, Colorado
New Reviewer

So disappointed

MyPillow - So disappointed
I had the old Mike pillows for several years and was quite happy with them. With all the hype around my pillow 2, I decided to order two of them. The first pones that they sent were so soft that I returned them and got the next firmness level. These pillows are total garbage. There nothing like the original pillows. I don't know what they've changed with the stuffing, but they really are not holding their shape and just plain stink! I tried to get them to exchange them for the original ones but it was such a hassle. They wanted me to first return the my pillow2's before they would ship me anything. Terrible customer support. Will never buy another product from them. User's recommendation: Don't buy!
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Featured
ID
#4574059 Review #4574059 is a subjective opinion of poster.
Cons
  • Too many to mention
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Premature slipper sole failure

MyPillow - Premature slipper sole failure
MyPillow - Premature slipper sole failure
MyPillow - Premature slipper sole failure
MyPillow - Premature slipper sole failure
MyPillow - Premature slipper sole failure
My wife and I have been loyal customers of My Pillow for decades having enjoyed both pillows and sheets of many types. We are also loyal customers of LL Bean primarily for jackets and also their lovely but expensive slippers. We had continual issues with their interior fuzzy liners prematurely wearing out in the heel area after less than one year of use. As such, we decided to try My Pillow slippers in November 2021. After one year I can tell you with absolute certainty that they build a much better slipper on the interior. No premature wear anywhere on the inside. However, unlike all my five worn pairs of LL Bean slippers, the soles of their slippers have prematurely failed. This is puzzling since their ads show multiple layers of sole material. We expected much more sole life given that NONE of our multiple pairs of LL Bean slippers have worn-out or failed. We would like to continue our loyalty to My Pillow but this incident is giving us second thoughts. Dates photos are attached User's recommendation: Beware of potential sole failure
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1 comment
#2329198

I was contacted by My Pillow who offered to replace the slippers. they sent me a pre-paid UPS label to return the old slippers.Based on their responsiveness, I am once again a happy person.

ID
#4452351 Review #4452351 is a subjective opinion of poster.
Location
Roseville, Minnesota
Pros
  • Sheets and slippers
  • Generally a wonderful products like pillows
Cons
  • Not high quality with premature failures
Loss
$80
New Reviewer

The owner is a liar