MyPillow
MyPillow Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MyPillow has 2.0 star rating based on 2590 customer reviews. Consumers are mostly dissatisfied.
64% of users would likely recommend MyPillow to a friend or colleague.
- Rating Distribution
Pros: Comfort, Slept well for the first time in a long time, Product.
Cons: Customer service, Pillow, False advertising.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MyPillow has 2.0 star rating based on 2590 customer reviews. Consumers are mostly dissatisfied.
64% of users would likely recommend MyPillow to a friend or colleague.
- Rating Distribution
Pros: Comfort, Slept well for the first time in a long time, Product.
Cons: Customer service, Pillow, False advertising.Recent recommendations regarding this business are as follows: "It’s nice to understand customers dilemma and make exceptions", "Until this moment never had a problem", "Save your time and money", "Got these towels about a year ago and it feel apart a few months later I wasn’t going to bother with this but I feel someone there should know this is not the quality I thought I was getting from my pillow", "Stay away from this one. Read any review you can find on the internet. They are true horror stories.".
Most users ask MyPillow for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top MyPillow Reviews
"Missing item from order"
Email about my order said item was delivered and its not here. Please help me and find this item. It is the bolster pillow. Thanks
"My order"
I want my pillows I ordered and I DID NOT say I was pissed.no im not I just want my pillows . Send them today.
Columbus, Indiana
Lay down real good I’m happy
I am happy they did goodI said all I needed to say take 100 words CC now youre gonna make me a Pissed Customer
The National Sleep Foundation who supposedly recommends the My Pillow is a fraud.
The advertisements for the My Pillow claim it is the number one pillow recommended by the National Sleep Foundation. Of course it is.
The only products recommended by the National Sleep Foundation are the My Pillow products and that is because the National Sleep Foundation was founded by the My Pillow company for the purpose of being able to engage in what many would call false advertising. Why would anyone pay over $100.00 for a pillow sight unseen when you can purchase the best pillows on the market from Wall Mart or Bed Bath and Beyond for under $25.00? Furthermore, the head of the My Pillow company claims to be a "sleep expert".
Really? Where did he obtain his "degree"?
Buyer Beware - Mattress Topper
I have to say, buyer beware. I ordered the mattress topper and it arrived with a tear.
The same day it arrived I sent customer service a photo, and also showed where part of the topper had been glued. Who ever shipped it knew there was a problem. The topper is vacuum sealed and I could not imagine getting it back into the box. The resolution from customer service was to donate it to Salvation Army or Goodwill, get a receipt and they would send a new one.
My problem is that I live in a small town in Colorado. We only have Habitat for Humanity and they do not accept soft bedding donations. The closest Goodwill/Salvation Army is a 2 hour drive each way. Their solution to this was for me to ship it back at my expense.
They also said I could cut it up into small pieces to ship it back at my expense. Long story short is we settled for a 20% refund. You need to be aware that if you get a defective topper, it will become your problem. I have their pillows and now the topper which is usable and comfortable, but I am not sure how long it will last with the tear.
Very poor quality control and totally unsatisfactory customer service. It is unimaginable that they would send out a product with a defect that they tried to glue back and make it the problem of the customer.
- Product comfortable
- No warranty
- Ship defective product
- Did not care
Preferred solution: Full refund
You did not mention that while on hold, you will have to listen to "Amazing Grace" repeatedy the whole time. This guy is a 100% phony and should be jailed. Did you know that all retailers kicked him out.
Replying to
Towel that is not a good towel
Fell apart in a few months not what I expected from my pillow got the pillows and they squished down to flat not good for business.
Mr S Wells
The rest of the towels are fine but not this one and fix the pillows.
Thank you
User's recommendation: Got these towels about a year ago and it feel apart a few months later I wasn’t going to bother with this but I feel someone there should know this is not the quality I thought I was getting from my pillow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing item from order
Email about my order said item was delivered and its not here. Please help me and find this item.
It is the bolster pillow. Thanks
Preferred solution: What I ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRun fast from My Pillow
RUN, AND FAST . .from these people.
I felt an obligation to do business with My Pillow because of Mike Lindel's support of President Trump. That was a huge mistake. On September 12, I ordered a pillow and some towels. The price of $116 was immediately charged to my credit card.
Two and a half weeks later, on October 1st., I received an email from My Pillow that my package had shipped using USPS, and tracking showed that it would be delivered on October 6. On October 6, tracking showed that package had been delivered "to an individual ". That "individual " was not me, and the package was NOT in my box, nor could I find that "individual ". So I called MyPillow customer service to report this and was told that I'd have to wait until the next day before anything could be done, and to call back the next evening.
In the meantime, I submitted a report to USPS on Monday evening, and one of USPS representatives called me on Tuesday and said they'd check on this and call me on Wednesday. . .and of course, I never heard from USPS again. So Wednesday evening I called MyPillow customer service again and explained what had happened, and she transferred me to her supervisor.
The supervisor came on and started babbling about being out of stock of the pillow I had ordered and would it be OK to substitute a better pillow. I asked her about the lost order and told her I had already waited 3 weeks and just needed a refund. Supervisor tells me that no refund . .
.a lost order is just re-shipped. At that point, there were too many questions unanswered. . .too much of a shady transaction.
I told the supervisor what she could do with her sloppy business practices and called my credit card company and filed a dispute against the charge.
So, save yourself this huge headache . .and run away from this company.
- Long delivery time and horrible customer service
Preferred solution: Full refund
User's recommendation: Save your time and money
Pasadena, California
Unusual return
I ordered a Cal King 3.5 years ago in anticipation of going to a retirement home. As it turns out, a Cal King does not fit in the room.
I requested a change to a Queen, but they would not exchange it even though it is still in the original package. Sorry that I cannot change.
Not good customer service. Sorry.
- Very nice company
- Lack of personal touch
Preferred solution: Cchangeover
User's recommendation: It’s nice to understand customers dilemma and make exceptions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Cruz, California
Great customer service
I tried to order online but the online option did not work for us, so I had to order through customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck on my order
Just checking on my order talk to someone. Is there a problem with my order. What do you want me to write I am checking on an order I placed
User's recommendation: Until this moment never had a problem
Medina, Ohio
My order
I would like my pillows that I ordered. And I dont think you should say that I said I am pissed because I DID NOT say that. I just want my pillows.
Medina, Ohio
My order
I want my pillows I ordered and I DID NOT say I was pissed.no im not I just want my pillows . Send them today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder failed to be delivered
I have placed an order on 18 September till now I didn't get my order.no communication regarding this order I don't know what is going on
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shakopee, Minnesota
Warranty fraud.
Warranty fraud: all products aren't 10 years supposedly. My purchase was an open box item even though the shipping invoice didn't state that.
Who the *** sells open sheets? That's a shame. I thought they were new.
I guess I won't be buying my pillow products anymore, seeing as it didn't even last two years and it's not under warranty. It was purchased on 9/22/23.
- Junk merchandise
- 10 yr warranty not being honored
Preferred solution: Product exchanged for a new one.
User's recommendation: Give your business to someone else!
Never again.
Placed an order for sheets over a month ago. After more than 3 weeks without hearing a cricket from them, I called their customer service number to inquire about my shipment.
Person on other end of the line said that order hadn't shipped yet and that they would see about putting my order on a priory shipping list. It took another 3 weeks until shipment arrived in a torn up package that may as well have been well been dragged behind the shipping vehicle the whole way. What a way to run a business. Absolutely no quality control every step of the way.
A first and the last time I will do business with this company. It no wonder you dont post any customer reviews on your site.
User's recommendation: Stay away from this one. Read any review you can find on the internet. They are true horror stories.
Dear instagram team please help Iam log out on my Instagram id but again log in my id backup code required.. And backup code is not showing my mobile and Icant remember.so please help me I log in my Instagram id My id username _(Hussani_fanpage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My guartee fir my slippers
They worked well with me
The back of my heels is broken. I've had them for only two years.
What can you do for me? I don't have the receipt.
I've had them for under two years. I know you have a guarantee.
- I sadly
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct is inferior... returns are expensive
No free shipping. Their 'queen size' pillows are smaller than my regular pillows.
The 'medium loft' pillow is like a loose sack of foam chunks. They try to slip in other charges (shipping protection). They use a 3rd party 'HAPPY RETURNS' for returns. This company charges a fee.
So, even if you return your purchase, you will lose about 40% of your original purchase price. This company is a scam company in my opinion!
- Slow service 3rd party returns poor quality poor cs
Preferred solution: Full refund
User's recommendation: AVOID THIS COMPANY AT ALL COSTS. Maybe through Amazon it's different?
About
Michael J. Lindell is an Inventor, Manufacturer as well as CEO of Mypillow. Over 10 years ago he faced a problem of pillow going flat and decided to solve it. Michael began to learn sleeping disorders and research pillows intended to create the best ones on the market. Currently, Mypillow directly employs over 600 people. MyPillow is based in Michaels home state of Minnesota. The company designs and manufactures Premium Pillows, Toppers, Pet Beds as well as Accessories. It sells its products online providing a number of quality guarantees.
MyPillow is ranked 60 out of 617 in Bed and Bath category
USA, Worldwide
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Thank God! I have not seen his commercials lately! I hope he goes out of business soon!
Karma will come for you ten fold, for hoping this man loses his business. When bad things start happening, remember your vile words.
Already tired of his stupid commercials!!!! I can't believe Fox News still has him on. After all these years!!!!!!!
I have purchased many of My Pillows products and have been very happy with them. My children have also purchased many of these products and have been very pleased with them.
I gave each of the children Christmas gifts from My Pillow and they were great gifts. Plan to buy more.
After all these years Mike Lindell still advertising this *** Stay off Fox News!!!!! I wished he would go out of business!!!!!
I wish the same for you but you probably don’t have a business. You probably suck off the system
After all these years this SOB is still on with his obnoxious commercials! Unbelievable!!!
All these complaints about his stupid commercials! I couldn't agree more!
I wish this guy would stay off fox news! And the other other networks too!!!!
Agreed. About all these people who hate this commercial has I do!
Every time I turn on Fox News that SOB is always on! About ready to sue this SOB I just can't stand Mike Lindell and his annoying pillow commercials!!!!!
Already sick to death of you mile lindell and your annoying pillow commercials!!!! Please stay off fox news!!!!!
About ready to sue mike lindell and his pillow commercials!!! His commercials are constsantly over played on fox news!!!!!
MyPillow is a ripoff. I ordered two pairs of sippers advertised heavily by Mike Lindell, size 8 for which I paid $113.
What arrived were slippers with such tiny interiors that I could hardly force my hand, let alone feet, in.
When I returns them, I received just $80 in refund. My Pillow kept $33, or 30% of my money.
Anybody who buys his products should get what ever pain they desevr! He is constantly on Fox News shown three times in hour!
Anytime , when a holiday coming he is constantly!
Guess Mikey is not making enough money! I can't stand him!!!
My name is Deb, and I ordered his pillows. I think you need to learn what the meaning of REVIEW means. Its not wishing pain on people dumb ***
All these complaints... I'm sick Mike Lindell on Fox News and the News Max Channels!
I wished they would ban this commercial! I hate this con man!!!
Actually sick of Mike Lindell and his horrible pillow commercials! Constantly over played on Fox News Max!
Never heard any one I know who bought their pillows and didn't complain about them basically being junk and heard this about some of their other products.
Actually I wish Mike Lindell would stay off Fox News and News Max!!!!
Actually this site worthless. It just a complaint site.
The best option would be. Go to the BBB and file your complaint!
Absolutely sick of his commercials!!!! Fox News has a bad habit showing this commercial three times during the same hour! Stay off of Fox News!!!!