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MyPillow in Dallas, Texas - 6mo old first wash w/only Tide!

I put both of my pillows to gentle wash. With only 1/4 cup of tide free, 33 minutes later only one had come out perfectly clean & went through 75min of drying. Now I’ve clogged up both my vacuums and still have all that shredded foam in my washer! I can’t sleep without my Pillow nor do I have an extra 50$ for another my pillow!! I threw my pof away only because I didn’t think I needed it!! Sincerely, Unhappy and a tired Jodie Gaynor 955 Booth cut off rd Doyline la 71022 318-745-9999 Keeping my fingers crossed that y’all will see fit that this issue is resolved ASAP. THANK
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Review
#1655614 Review #1655614 is a subjective opinion of poster.
1.9
Details
MyPillow - Tags melted
Following the clear instructions to put the pillows in the dryer under high heat to fluff them (and dry them after washing) for 15 minutes I discovered the 2 tags on each pillow melted and became unreadable. They contain the color code indicating the firmness level of...
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Review
#1595669 Review #1595669 is a subjective opinion of poster.
Product
Mypillow Standard Queen Premium Pillow
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Haven t Been Able To Use Pillows
1.0
Details
DO NOT BUY the MyPillow topper!
DO NOT BUY the MyPillow topper!
I purchased the MyPillow topper June of 2018. Just the other day I went to move the topper around and noticed that there was MOLD on the underside of the topper!! I unzipped the cover and it was all throughout the foam insert too. I contacted the company and they said...
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Review
#1583625 Review #1583625 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Reason of review
Return, Exchange or Cancellation Policy
Loss
$332
Preferred solution
Full refund
Resolved
1.7
Details
MyPillow - Dryer full of bits of foam
MyPillow - Dryer full of bits of foam
MyPillow - Dryer full of bits of foam
MyPillow - Dryer full of bits of foam

Update by user Jun 06

Company contacted me and sent me replacements for the defective pillows. I did not have to pay to ship the bad pillows back, just threw them out. After i received my replacement pillows, i received an email from them with warranty information saying that mypillow was...

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Review
#1529684 Review #1529684 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • Pay for return shipping when i received a defective product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund
Tags
  • Mypillow Beware
Featured

MyPillow - Quality Changed

1.0
Details
MyPillow - Quality Changed
MyPillow - Quality Changed
MyPillow - Quality Changed
In 2016 I purchased my first My Pillow and LOVED it. Raved to friends. Then in early 2018 I washed it according to instructions on pillow. It ruined the pillow. Totally uncomfortable after that. Then I purchased a new one at Bed, Bath and Beyond. It was horrible. Returned to store. Looking at both pillows the construction was different (2 seams on old one and 1 seam on new one) also compared washing instructions— totally different. I took the time to write to the company in October 2018 and sent pictures of the different construction and washing instructions. And, what really angers me is that they did not have the courtesy to reply. I miss my OLD My Pillow.
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Review
#1515124 Review #1515124 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Pillow until i washed it
  • I like my pilow until i washed it
Cons
  • No response to my letter
Reason of review
Bad quality
Preferred solution
I want a pillow constructed like my original pillow
Tags
  • Great Pillow Until Washed

MyPillow - An update to my previous

1.0
Details
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
MyPillow - An update to my previous
I am CoherentNorwegianForest816. Another thing I wanted to explain is that customer service would not budge. They claimed that there were no supervisors available and that one would call me back. I called over and over again and finally asked a man if he would do this to his grandmother as well. he said yes, we cannot change the policy. I am a senior being taken advantage of, disabled, handicapped as well. This has caused me much mental and physical angst. I finally went to the top to ml@mypillow.com. One of the Supervisors finally called me and gave me his email address. I hope that Mr. Lindell responds to this trouble I have been put through more than half a day writing emails, sending pictures talking on the phone, waiting for a callback, etc. I sit on my tailbone. How painful. I had to have the exterminator come into my apartment, do the stairwell, the hallway. all were infested. It was just a really poorly handled transaction. It took a long time to get part of my money back, since the 23rd of March to 4-6-19.
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2 comments
CoherentNorwegianForest816
#1670074

No. I did not open the bag. As far as my pillow, I sent it back to them unopened.

h.kitchener
#1670033

For your information, many local stores sell pillows of all kinds and shapes. Also Amazon.com sells more.

A good down pillow is hard to surpass for comfort, etc. I hope you didn't do any harm to the ant colony infesting your abode as someone might accuse you of "ant genocide" and criticize you on social media.

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Review
#1509102 Review #1509102 is a subjective opinion of poster.
Service
Mypillow Customer Care
Cons
  • Queen ant hatched inside product
Reason of review
Problems with payment
Loss
$289
Preferred solution
Full refund
Tags
  • Mypillow Delivered Ants

MyPillow - Ants inside of the plastic

1.0
Details
MyPillow - Ants inside of the plastic
MyPillow - Ants inside of the plastic
MyPillow - Ants inside of the plastic
MyPillow - Ants inside of the plastic
MyPillow - Ants inside of the plastic
MyPillow - Ants inside of the plastic
MyPillow - Ants inside of the plastic
I ordered my pillow 3" memory foam topper on 3-24-19 for $288.94. The box came and a friend took it up to my apartment. When I opened the box, there were ants inside the plastic closed inside the pillows. The ants spread to the box, I had called immediately to get a return for fed-ex to pick it up the next day. I had to have my place exterminated, as well as the hallway where I put the box to take pictures of the ants. You can see in one of my pictures that there was a large mother of the ants giving birth to tiny ants. I had sent in photographs of the ants inside the pillows which are closed in the plastic. There is no way that the ants came from the outside of the box. Then I finally got part of my money back today, 4-6-19 which is $258.99. You kept $29.95 for shipping. That is not right! Your customer service refused to give me my total money back. I want to file against your company for this misleading action. I was not told that they would keep my shipping money. These are just 7 of the numerous pictures that I have sent in.
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Review
#1508848 Review #1508848 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • I had to send it back
  • Keeping my money is wrong for shipping
Reason of review
Problems with payment
Loss
$30
Preferred solution
Full refund
Tags
  • Ants

MyPillow - SEVERE ALLERGIC REACTION - DO NOT PURCHASE!

1.0
Details
MyPillow - SEVERE ALLERGIC REACTION - DO NOT PURCHASE!
MyPillow - SEVERE ALLERGIC REACTION - DO NOT PURCHASE!
long story short, it started with a rash under my nose, in between my nose and my upper lip. It then moved to under my lip and next to my chin. A couple mornings after the rash started, I would wake up every morning with my eyes practically swollen shut. This has caused really bad irritation and dry skin on my eyelids, which is hard to treat because your eyelids are such a sensitive area. I do have asthma, allergies and eczema so I figured maybe it was just my sinuses acting up. I went to the doctor and was diagnosed with what they thought was a bacterial infection on my face from my eczema. I was given two shots and meds. A day after I finish my meds, the rash and swollen eyelids were back, only 100 x's worse.. My husband does some research online before my doctor opened and finds a review on here from another lady who had the same exact problems that I was dealing with. I then read all of the other comments and see that I am not the only one experiencing this horrific reaction from these pillows. My self esteem has gone out the window all thanks to a stupid overly expensive pillow. It may not happen to everyone but I still would never recommend this damn thing to my worst enemy. The pillow needs to be discontinued. NOW. I have emailed the company and have not received an answer, which I am honestly not expecting. I am embarrassed to post these pics but I want everyone to know the full extent of what I have been dealing with for the past couple months.
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Review
#1488727 Review #1488727 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • Allergic reaction
Reason of review
extreme allergic reaction
Loss
$100
Preferred solution
Full refund
Tags
  • Allergic Reaction
  • Mypillow Is Not Good
Featured

MyPillow in Norwalk, Connecticut - My pillow exploded!

1.4
Details
MyPillow - My pillow exploded!
MyPillow - My pillow exploded!
Washed pillow as directed and it exploded in my fairly new washing machine. Two hours later I was done wet vacuuming the washing machine, thrown away two Ralph Lauren sets of clothes,salvaged what I could and set about to rewash what was salvaged. Product is a lot of hype; I would not recommend buying
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1 comment
SmoothMorayEel121
#1652379

Good to know this pillow explodes what a nightmare.not in have to enter more words> how aNNOYING. I dont want ur pillow,bad purchase, bad pillow enjoy ur pillow.

Who are u in bed with. Do lu share ur pillow. I wouldn’t do that.

Unless u want the bed pal to go away use lit for ur dog. As a dog bed.

Review
#1475492 Review #1475492 is a subjective opinion of poster.
Product
Mypillow Standard Premium Pillow
Reason of review
Bad quality

Contact MyPillow Customer Service

Mailing Address:
My Pillow, Inc.
343 East 82nd Street Suite 102
Chaska, Minnesota 55318
United States
Phone:
(800) 544-8939
All MyPillow Contacts

MyPillow Products and Services Reviews

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MyPillow - EXPLOSION

1.0
Details
MyPillow - EXPLOSION
MyPillow - EXPLOSION
MyPillow - EXPLOSION
I washed the My Pillow and it exploded in my washing machine. There are now approximately 8 inches of small pieces of foam rubber in my washer. I am beyond upset. I bought 2 of these queen sized pillows 5 yrs. ago and bought 4 more to give as gifts plus travel pillows. Feeling pissed off in Richmond Virginia
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Review
#1474208 Review #1474208 is a subjective opinion of poster.
Product
Mypillow Standard Queen Pillow
Reason of review
Bad quality