MyPillow Reviews

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New Reviewer
I have been trying for 3 days to get through to customer service. Each time I call the estimated wait times are over 1 hour and 40 something minutes or over 2 hours. I call and push the number to make an order and they pick up in less than a minute. That is wrong, if...
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ID
#3106783 Review #3106783 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$103
Preferred solution
Full refund

Terrible service

StayTrying to return slippers. You have to get an RMA number or they wont accept the return. Well, Ive been on hold waiting for customer service to answer for one hour and 25 minutes!! I wonder if they ever answer,?! What as am this company is.

User's recommendation: Stay away. Run away.

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ID
#3101894 Review #3101894 is a subjective opinion of poster.
Location
San Jose, California

Poor customer service!!!

I ordered My Pillow for my cervical neck issues and I didn't receive my 2nd pillow as promised. I paid the shipping for the extra one but never was fulfilled. This is a scam!!!! That is not honorable or good business!!!! BTW, I feel no difference with my neck issue. I still suffer with discomfort and stiffness. Got no satisfaction with customer service who said it is shipped separately. Why not ship it all at once? Will never order from Liddell again!!!!

User's recommendation: No comment!!!!

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ID
#3075456 Review #3075456 is a subjective opinion of poster.
Location
Beaumont, Texas

Poor customer service!!!

I ordered My Pillow for my cervical neck issues &;;;;;;;;;;;;;;; I didn't receive my 2nd pillow as promised. I paid the shipping for the extra one but never was fulfilled. This is a scam!!!! That is not honorable or good business!!!! BTW, I feel no difference with my neck issue. I still suffer with discomfort & stiffness. Got no satisfaction with customer service who said it is shipped separately. Why not ship it all at once? Will never order from Liddell again!!!!
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ID
#3075443 Review #3075443 is a subjective opinion of poster.
Location
Beaumont, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To voice my complaint of this terrible product.

I ordered the pillow and mattress topper. The pillow is the worst I've ever tried to sleep on. It won't form with my side sleeping and the mattress topper leaves impressions in the mattress so when you turn over there is still a body impression that you rock back into when you don't want to. The problem with demanding a return label to accommodate the shipment is they don't have one! They refuse to offer any reasonable method of return. Then, how do you repack a foam mattress? Lindell himself is a complete scuzzball and it makes me sick to know that I am trying to sleep on any of these poorly made products. I want my money back so that I can buy a better mattress.
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1 comment
#2094285

Agreed. I can't stand that man! I would never buy any of *** whole products!

ID
#3075080 Review #3075080 is a subjective opinion of poster.
Location
Reseda, California
Cons
  • Worthless junk
Loss
$400
Preferred solution
I would like to first get a refund and then a packing and shipping solution. I need to secure and replace it with a new mattress before shipping this one back. I have MS and this would have to be picked-up as I cannot take it lift this up myself.

Slept on my pillow

So uncomfortable. I had difficulty going to sleep and staying asleep. Never experienced such an uncomfortable pillow.

User's recommendation: Don't purchase.

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ID
#3070597 Review #3070597 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho

Had to check out of hotel-my pillow awful

Time to sleep at hotel in Tucson, Az. Eight pillows, two beds. By 4:00am, I complained to front desk that the 8 pillows were exactly all the same. Lumpy, totally uncomfortable, impossible to sleep, and there was not one single different kind of pillow. 8 horrible my pillow and we go to several hotels at 0400 and finally check into a semi alright hotel and normal pillows. I will never leave my own pillow home ever again. Pure down, silky smooth & soft.

User's recommendation: Beware.

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ID
#3035470 Review #3035470 is a subjective opinion of poster.
Location
Phoenix, Arizona
The rudest customer service rep that I ever dealt with! 30 minutes trying to get my questions regarding my order and try listening to Amazing Grace for 30 Street minutes, Enough to make you go agnostic
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1 comment
#2097392

A TWO & a HALF HOUR WAIT for a CS agent to actually talk to you?? Try the chatbot, and it just tells you all their agents are offline and to call.

Do you have more than 2 agents working?? STILL waiting on the correct platform bed frame that YOUR shipping company mistakenly sent the wrong frame. I returned the wrong one to you the very next day, but can't get an answer as to when the correct one will ACTUALLY ship seven days later. About ready to return the whole $2200 order back to you, My Pillow.

I got bored while on wait and googled My Pillow reviews...WOW.

Quite a LOT of issues! I should probably return my order...still boxed waiting on correct item.

ID
#3027665 Review #3027665 is a subjective opinion of poster.
Location
Naples, Florida

Spam email from Mypillow

They have sarted to send Spam emails to my address out of nowhere... never bought their stuff, never will...

User's recommendation: avoid them at all costs.

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ID
#2963233 Review #2963233 is a subjective opinion of poster.
Location
Montreal, Quebec

Allergic Reaction - Unsafe Product

Used My Pillow for one night - woke up with hives all around my neck and ears. Spread thru the day - my chest, my scalp - had to go to Urgent Care and pay $75 to get a steroid shot., This product is unsafe!!!! Good luck getting thru to customer service. It will cost YOU $10 to return it. Still waiting for my refund 45 days later. This product and company SUCK!!!!

User's recommendation: AVOID LIKE THE PLAGUE.

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ID
#2892552 Review #2892552 is a subjective opinion of poster.
Location
Reseda, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor Quality Products

Ordered and received two pillows. Delivery was late and the quality is poor. I've thrown the pillows away.

User's recommendation: Dont' order anything from this company.

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ID
#2848910 Review #2848910 is a subjective opinion of poster.
Loss
$50
Preferred solution
Public Apology
New Reviewer

Bad smell - lumpy

I received the MyPillow brand pillow as a gift. I had heard of them and wanted to try them. I was very disappointed, the pillow had a chemical odor and was very lumpy. It felt like it was made of chopped up foam. I tried to wash them and the smell seemed worse. I will not use them.

User's recommendation: Keep looking!

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ID
#2764865 Review #2764865 is a subjective opinion of poster.
Pros
  • Shaped like a pillow
  • Overpriced
Cons
  • Smelled weird
  • It was very uncomfortable
Loss
$140
Preferred solution
Let the company propose a solution

THIS F;;;; IDIOT IS NUTS AND BELONGS IN A NUT HOUSE

BY PILLOW MAN IS HAS STUPID HAS DONALD TRUMP THEY BOTH SHOULD BE FORCED OUT OF THE UNTIED STATES OF AMERICA THEY DONT BELONG HERE AND SOME OF THE PEOPLE THAT WORK WITH THESE IDIOTS SHOULD LIVE WITH THEM ALL FACTS ONT BY ANYTHING THESE 2 NUT JOBS DONT BELONG HTE HERE EITHER
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6 comments
#2095312

And yet here you are! :)

#2049363

Someone needs their morning coffee !!!!

#2044639

TRUMP 2024! The best president ever!

#2044648
@PissedConsumer2044639

He'll be in jail

#2056062
@PissedConsumer2044648

Again. Trump 2024! The best president ever!

#2072777
@PissedConsumer2044648

Seems like this consumer needs more than coffee. Prozak, maybe??? Or try another therapist!!

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ID
#2746350 Review #2746350 is a subjective opinion of poster.
Location
Rossford, Ohio

Disappointed

Very disappointed in the pillows I first received. Then the second batch was no better. So I called back to just get a refund. I was treated like I was lying and they made me prove I had the second batch. I was so surprised in the customer service. I anticipated them to be on the up and up. I had to pay $10 to mail the second ones back and still dont have my refund.

User's recommendation: Don’t do it.

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ID
#2693758 Review #2693758 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Highly dissatisfied with pillows

When you first lay down on the pillow, after it has been fluffed up, everything is fine, but as you lay for a short while, it seems to firm up and get hard, and has to be fluffed again. My wife and I also agree with some others and do not like the advertisements. They are misleading. The pillow cases are very dry and wrinkled, and not at all like the ads show them.

User's recommendation: Stay away from the pillows, and I would not opt for the pillow cases either, as they do not properly fit the pillows (they are so wrinkled and not make nice...not at all like the advertisements. Might as well join the group that does not like the advertisements. I switched to a Martha Stewart pillow and now get a nice sleep.

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ID
#2667653 Review #2667653 is a subjective opinion of poster.
Pros
  • Good sleep at first then started with neck pain
Loss
$35
Preferred solution
Let the company propose a solution

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