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False advertising, US cotton is the best quality

2.5
Details
Use of foreign cotton mislead US people, about made in USA increasing sales
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ID
#2262168 Review #2262168 is a subjective opinion of poster.
Location
Modesto, California

Mypillow order # amazon 112-709****-746**** ordered 9-18-20 twin pk. $64.99

2.6
Details
One pillow was very lumpy, instructions followed at delivery, quality is not what it used to be at my pillow--will not use my pillow again... e-mail was sent but order # was needed, cannot get back to message from my pillow with needed info. virginia horton @ horton9333@***.net Thank you

User's recommendation: do not order unless quality returns my opinion.

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ID
#2213613 Review #2213613 is a subjective opinion of poster.
Product
Mypillow Standard Queen Classic Pillow
Pros
  • Loved my past pillows good quality
Cons
  • Pillows very lumpy only one used
Preferred solution
Let the company propose a solution

Repetition

3.2
Details
My Pillow is a great product and Mike Mindel has an impressive story but the commercials over and over and over and over and over HELP!!!!!

User's recommendation: Buy but commercial is irritating.

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ID
#2196543 Review #2196543 is a subjective opinion of poster.

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Verified Reviewer

Towels

3.4
Details
Update by user Oct 05

Still waiting on refund. They are deducting the $20 it cost them to send to me. It cost me $40 to return towels.

Original review posted by user Sep 03
I ordered towels one set get one free. They were terrible. Did get return number. But it was not worth the money to return.They are fuzzy and frayed. Dust all over bathroom

User's recommendation: i dont like them.

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ID
#2151252 Review #2151252 is a subjective opinion of poster.
Service
Mypillow Advertisement
Pros
  • Towels
Cons
  • Quality
Loss
$128
Preferred solution
Full refund

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Verified Reviewer

Disappointed

2.8
Details
I just purchased two pillows for my daughter and based on the website I ordered the yellow tag because she wears a size small t-shirt. I followed the directions regarding drying the pillows but they are almost too soft and flat. My daughter isnt impressed at all with them. I am returning them.
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ID
#2145428 Review #2145428 is a subjective opinion of poster.
Product
Mypillow Standard Classic Pillow
Pros
  • Ordering process
Cons
  • Its lumpy
Preferred solution
Let the company propose a solution

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2.5
Details
Update by user Jul 06

I received 2 pillows with my order, had to remove them also, because of the heat they generated.

Original review posted by user Jul 06
I got my topper on 6/16/20, I was please with the fullness. Went to sleep notice more warmth. I placed a extra set of sheets and a pad it is still hot. Literally hit to the...
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1 comment
Anonymous
#1899718

Having the same trouble with returning my mattress topper. Can't get an address for a return or a return # they require before they will accept it.

sent me a email and was told to print out the label. My printer is broke and I can't print out. How hard is it to snail mail it to me. They don't do that.

Then wanted me to donate it and then send them donation recept but No one wants the topper because of the virus. I paid a lot of money for this topper that is uncomfortable and HOT.

ID
#2035735 Review #2035735 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Good thickness of mattress topper
Cons
  • Mattress topper and pillows generate a heat
Loss
$355
Preferred solution
Is there something to out on the topper that keeps it cool.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sheets don't fit

2.9
Details
I bought 2 sheet sets from My Pillow. They were stated to be Split California King. When I received them, they were 3 inches too wide. They talked me into washing them in hopes that they would fit better. They were still too wide. Ca. King Split is supposed to be 36 inches. These were 39 inches. They are accepting the return, but because they do not know the proper size of sheets, I have to pay $19.90 ($9.95 shipping BOTH WAYS). A company that doesn't make a proper size sheet should pay the cost of shipping. And people wonder why Amazon is booming. By the way, the rep said the size of their pillows are not standard either

User's recommendation: Don't buy Split California King sheets. Buyer Beware!

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ID
#2024330 Review #2024330 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

I had to return My Pillow.back to the company

3.4
Details
It felt like my head was on a pillow full of popcorn, very uncomfortable..
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ID
#2020298 Review #2020298 is a subjective opinion of poster.
Product
Mypillow Standard Pillow
Pros
  • Customer service rep
Cons
  • Gave me a pain in the neck
Preferred solution
Let the company propose a solution

Queen sheets not available you have no idea when they will be available

3.0
Details
So you have prom code on TV for your sheets and you do not have available nor when you will so my prom code is useless very upset on TV special on queen sheets in dark Gray did order mattress topper in queen thinking my sheets would be available also

User's recommendation: be sure they have queen sheets available.

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ID
#1999017 Review #1999017 is a subjective opinion of poster.
Product
Mypillow Sheet Set
Pros
  • Most orders you had in stock
Cons
  • Pillows go flat during the night
  • Promo codes of out of stock you cannot use promo code on
Preferred solution
Price reduction

MyPillow Products and Services Reviews

Product or Service Reviews
Pillow  1.9 2430
Sales Representative  3.5 2
Standard Queen Classic Pillow  2.6 75
Mattress Topper  1.8 75
Advertisement  1.2 31

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Latest Question

how do i wash it

blood stain

MyPillow Questions

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Verified Reviewer

The filling smells

2.6
Details
I bought 2 premium My Pillows in the summer of last year. After sleeping n them the first night I slept good but my hair had a odor. I washed my hair and the next morning the smell was back. It was the pillows that smelt as strong as garlic. I contacted the company and they said to wash them. I did and the smell was still there. I called them and was told to keep washing them until the smell left. They knew about the odor problem. They refused to refund my money. I still have the pillows sealed in a plastic bag. Crooked company. Never smelt anything like it. Do not purchase these pillows.

User's recommendation: do not purchase the pillows.

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ID
#1991605 Review #1991605 is a subjective opinion of poster.
Product
Mypillow Standard Premium Pillow
Pros
  • Pillow until i washed it
  • Comfort
Cons
  • Crummy
  • Guarantee poor
  • I did not like the service
Loss
$90
Preferred solution
Full refund

I hat eMyPillowTopper BF got it for me ,now I am stuck with it .

2.5
Details
Where I sleep at mostly is all worn now and I've only had it two months . Very lumpy also . My Pillow is awesome though .

User's recommendation: Wait for an improvement ...

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1 comment
C Leonard Fath
#1909185

Terrible

ID
#1963121 Review #1963121 is a subjective opinion of poster.
Location
Simonton, Texas
Product
Mypillow Mattress Topper

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Verified Reviewer

Only need one order of pillow cases got four confirmation

3.0
Details
And for order numbers please cancel these orders 20202****, 20202****, 20202****
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ID
#1945417 Review #1945417 is a subjective opinion of poster.
Preferred solution
Cancel those three ordets

Complaint about Supervisor

2.9
Details
MyPillow - Complaint about Supervisor
MyPillow - Complaint about Supervisor
Update by user May 19

Was for a birthday gift for a friend in Germany will never receive by the 28th of May! No monetary loss because of Abigail M.

Original review posted by user May 19
I have gotten much misinformation from Abigail M. as shes a supervisor for customer service and left a voicemail for her and never received any call back from anyone! Im very angry with the service and information I have received from Abigail M. I will be donating MyPillow to homeless as I no longer support this company if Im going to receive or not receive any help and intelligent information! Have all the emails in regards and the information and service is awful! Memory foam is where its at apparently! But this supervisor in Minnesota is below a new hire in knowledge!

User's recommendation: Don’t bother with this company!! If there’s one bad egg then it’s time to change the rooster!

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ID
#1935947 Review #1935947 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Quick responses
Cons
  • Did not care
Preferred solution
Let the company propose a solution

Answer with proof of what I posted

2.6
Details
I posted that the merchandise if great but that the codes meant nothing and were only for marketing purposes. I keep getting notifications that say "false" So here is the email I copied to prove she said that to me. Hello vcalhoun@***.net: I am a supervisor and I would not mislead you. ALL promo codes work the same. We only use the promo codes for Marketing purposes. Thank you, TJ Koivisto Customer Service

User's recommendation: Nice products bad codes.

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ID
#1868612 Review #1868612 is a subjective opinion of poster.
Location
Ann Arbor, Michigan

Trying to get a return merchandise authorization

2.9
Details
After trying your phone lines for several days I have become frustrated by being on hold for an hour or better and NO RESPONSE. I ordered Giza Sheets and I ordered the wrong size and Need a Return Merchandise Authorization, so I can exchange them. I left a message with your Customer Service Line and never got a return call, within 24 hours as promised. Please help me!

User's recommendation: Depends.

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ID
#1856872 Review #1856872 is a subjective opinion of poster.
Location
Berrien Springs, Michigan
Service
Mypillow Customer Care