MyPillow
Reviews and Complaints
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Verified ReviewerResolved: I ordered a set of sheets from Mypillow over two weeks ago and still don't have it.
I called and they said they are packing them to get them ready for shipping. You know that is all BS, They have had my money for over 2 weeks.
When I called customer service the phone rang for 20 mins before a lady answered who didn't have an answer except to say it takes two weeks and we are working on it.
If I ran a business like that I would be out of business in two weeks. There is no reason the order is not sent out the next day.
For the 20 mins I was on hold I had to listen to Jimmy Swaggat sing "Amazing Grace".
- Nice size long twin flat sheets
- Can buy same thing cheaper locally
- Slow service
Preferred solution: Apology
User's recommendation: Buy locally and save your money and get it sooner, and help honest local people.
Check on order
I placed an order for king sheets and ladies slippers about. 2 weeks ago have not received
Marlon williams
454 lakeshore dr
Lavonia ga 30553
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor Quality
Pillow was filled with chunks of memory foam NOT AS ADVERTISED. Pillow was cheaply made similar qualities to what you can get at Walmart or Kohls for $10-15.
Pillow was not comfortable and did not upkeep shape or stability after the first night. Company is also seeking sponsorships from Trump/ Trump support so if that's not you, you may want to rethink your purchase.
- You get a real sized pillow
- Not as advertised
- Memory foam
User's recommendation: Get something from Walmart for $15 for the same quality
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Verified ReviewerWaiting and waiting and rating for cross I could've bought one local
I ordered the cross from my Pillow.com and it's been weeks. Not sure why it's taking so long unless they're manufacturing these crosses in China.
I'm just gonna buy local.
It's crazy. I have to wait so long after paying $200 for a cross.
Preferred solution: Full refund
User's recommendation: Just buy local
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsurd excuse for a pillow
Took 3 1/2 weeks to arrive. Got it today.
It's about 3/4 full of lumpy filling.
It's like an old flimsy rag. Not possible to sleep on with the lack of filling.
- Lumpy and flimsy
Preferred solution: Full refund
User's recommendation: Do not buy anything from this company.
Find out why my sheets have not arrived. So tell me how much you wanna
Let me know where my sheets are. we have your pillows and your slippers and love them. We would like to try your sheets.
User's recommendation: I love your pillows and slippers. just want to know where my sheets are.
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Verified ReviewerPissed
I ordered 2 2.0 king size pillows I finally received them in 22 days. When I opened the package there was hardly in filling in the pillow and was not what I ordered.
I am just going to let my cat have it.. I don't what has happened with this company but there service and quality has gone down the drain.DO
- N9ne
- All
Preferred solution: The product I ordered and be of better quality. Not going through the return process not good for my mental health
User's recommendation: Do not buy this product
Had pillow almost 3 years sent pictures of it in my washing machine in pieces
I did tell them that I sent the pictures of the pillow when it fell apart in my washing machine the pillow wasn't even 3 years old so they told me to send them pictures of it and I did and they said they did not get it a sentence through you am I supposed to send it somewhere else or because they said they didn't get it
Very disappointed you say machine washable didn't even have the pillow 2 years and fell apart in the washing machine but I got to say it was very comfortable pillow I was always asleep within 5 minutes on it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery pleased!
So far, Im very impressed with theGiza sheets. Usually when I put sheets on my bed, I wake up the next morning, and my sheets are off the bed however these sheets theyre really comfortable& they stay on the bed. I have a queen size bed so the cost of the sheets was around $70 on sale, but it was worth every penny
User's recommendation: Try for yourself
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Verified ReviewerI give my pillow a zero rating.
The pillow chunks are very uncomfortable as they bunch together, creating hard spots. I find myself waking up in the middle of the night to try to reposition and fluff up the pillow.
It's definitely not worth the price. I have been awake now for two hours and can't get back to sleep.
I am throwing this pillow in the trash. I definitely do NOT recommend it.
- No support
- Lumpy pillow
Preferred solution: I would like to prevent other people from not getting any sleep and spending money on a worthless pillow
User's recommendation: Definitely do not buy.
Return
I didn't like the style of pillow I ordered in November and I am getting top-notch return service!! They are sending me the style I want as a replacement and not charging me the difference. They've gone above and beyond and are making this right well after their 60 day return policy!!
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Verified ReviewerDid not receive mattress tooper
ordered mattress topper on 12/19/24. still waiting and update when it will be shipped! this this is totally unacpetable.
THEY CANCELLED MY YEARS MEMBERSHIP WITHOUT NOTIFYING ME - HAVE A NEW CREDIT CARD NUMBER. NOW CAN'T SEEM TO GET SIGNED UP TO SEND CARDS - HAVE TRIED SEVERAL TIMES
Need to get resigned up - they cancelled my years membership without notifying me - I have a new credit card number. Can't get signed up and can't send any cards.
My credit card amount has been deducted. I am not computer Savey and need help.
I suggest customers need to be notified when there is a problem with a credit card etc. I have belonged for years but am about to cancel my membership because of all the problems.
I ordered 12 days ago and it still hasn't shipped. They shouldn't sell merchandise they can't ship in a timely manner. Very disappointed!
I've contacted them and the only answer I get is that they're working on it. This is not acceptable!
User's recommendation: Don't buy!
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Verified ReviewerPlace an order
Hans helped me in placing my order. He was courteous and efficient.
Thank you. Happy new year and God bless
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