Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I called customer service before ordering since I had some questions. At first Cindy was pleasant.

Then she said she could take my order. I already had it in the cart online so I could make sure pricing was the same. When I asked her for a subtotal she started to get rude. Saying she could not tell me until adding tax and shipping.

I told her subtotal eould be before that. She placed the order and then getting ruder said if you want to cancel you would have to call back. Well I did, talked to a manager who said he could not do anything. I could just send an email.

Did so and all I got was an empty apology.

I have just sent back my order. Now I am out about $20. Shipping both ways. The pillow went flat the first night.

Woke up with a neck ache. Awful quality and no cooling pillow like advertised. I even got the pillow cases which were not soft at all. Over all terrible experience.

Found another company that offers free shipping both ways and a longer warranty. Do not bother to spend the money!

Product or Service Mentioned: Mypillow Shipping Service.

Reason of review: Pricing issue.

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