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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I went to the website and clicked the link to order the 2-for-1 offer. I went through the process and realized at the end that the offer wasn't applied.

I immediately called and was told you had to enter the promo code from TV. Nowhere did it mention this (they've since changed the website). When I got my bill, they had charged me for four pillows that were sent to my father who lives out-of-state in a nursing home. They told me they would refund if I returned the pillows.

My father hasn't left the nursing home in 8 months, so this isn't possible. I'm furious.

Product or Service Mentioned: Mypillow Website.

Reason of review: Order processing issue.

Monetary Loss: $138.

Preferred solution: Full refund.

I didn't like: Entire process, Lack of price transparency, Being overcharged.

Company wrote 0 private or public responses to the review from Jul 22, 2016.
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