The first "My Pillow" I ordered was so eagerly anticicpated because my former pillow kept me up most of the nights. This new pillow was "mushy" even after I specified I needed a firm pillow.
I returned it for a more firm pillow. The second pillow I received was no different from the first pillow sent to me. I returned this pillow promptly and I am still awaiting a refund. I've tried calling Customer Service and after being transferred to the "proper" party, and waiting for a refund, I was disconnected.
I'm still trying to connect with customer service to no avail.
I've also emailed this company requesting a refund and to date, I have not gotten a response. More than frustrated.
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Mypillow. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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