The first "My Pillow" I ordered was so eagerly anticicpated because my former pillow kept me up most of the nights. This new pillow was "mushy" even after I specified I needed a firm pillow.
I returned it for a more firm pillow. The second pillow I received was no different from the first pillow sent to me. I returned this pillow promptly and I am still awaiting a refund. I've tried calling Customer Service and after being transferred to the "proper" party, and waiting for a refund, I was disconnected.
I'm still trying to connect with customer service to no avail.
I've also emailed this company requesting a refund and to date, I have not gotten a response. More than frustrated.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Bad quality.