We ordered two pillows about a year ago. A bit pricey but my memory foam pillow was shot.
After several nights of fluffing into different shapes I found a shape that was very comfortable for me and I continue using it. It is probably the best, most comfortable pillow I ever owned. I don't intend to wash it (because of several other bad experience reviews) but when was the last time you ever washed and dried a pillow? That is what the pillow case is for...
to keep the pillow clean! I have had no issues to discuss with customer service, but I usually find that any customer service rep will treat you better if you do not yell at them or trash their product when discussing an issue.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Good quality.
I liked: Phone sale and quick delivery.