I have two of their travel pillows which, one of which I he to constantly sew on the seems. I put one pillow in the washer today on gentle and now my washer is full of foam.
I called customer service and all I was told was to send a picture. There was no apology no questions. I even pointed out that when you sell a defective product it may be best not to basically demand proof but they really didn't care. I then asked to speak to a manager and she offered no assistance she just told me they need proof.
They really were rude and not caring. The funny thing is while you're on hold you receive a message to get ready for the best experience in customer service - not even close!
Product or Service Mentioned: Mypillow Mytravel Pillow.
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.