Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

So far I have not been impressed with MyPillow. I ordered two of them for my husband, but he found another pillow that works for him.

I have now been on hold waiting for customer service for 45 minutes with Elvis singing Amazing Grace over and over. Is this a torture tactic they use hoping you'll hang up? I can understand they are busy, but THIS busy? Come on!

Of course you can't return the pillow without a RMA #, but if they never answer your call, how do you get one?

I'm afraid if I email them I will never hear back, same for leaving a voice message. Getting annoyed!

Product or Service Mentioned: Mypillow Customer Care.

Reason of review: Poor customer service.

I didn't like: Return policy.

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Did you ever get a response? I have been on hold for over 2 hours

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