2.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
1 comment

So far I have not been impressed with MyPillow. I ordered two of them for my husband, but he found another pillow that works for him.

I have now been on hold waiting for customer service for 45 minutes with Elvis singing Amazing Grace over and over. Is this a torture tactic they use hoping you'll hang up? I can understand they are busy, but THIS busy? Come on!

Of course you can't return the pillow without a RMA #, but if they never answer your call, how do you get one?

I'm afraid if I email them I will never hear back, same for leaving a voice message. Getting annoyed!

Review about: Mypillow Customer Care.

Reason of review: Poor customer service.

I didn't like: Return policy.

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Anonymous
#1406369

Did you ever get a response? I have been on hold for over 2 hours

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