Mypillow - The my pillow sold at bed bath and beyond is NOT the same pillow sold on the my pillow web site
I bought 2 my pillows from bed bath and beyond as a gift. A week later i bought 2 my pillows from the my pillow web site.The 2 i bought at bb and beyond were gifts the 2 i bought from the web site were for my wife and myself.
when they arrived they were totally different pillows the bb and beyond pillows were inferior to the ones on the website.when i wrote to my pillow about this they suggested i return the bb and beyond pillows to bb and beyond.they never addressed the poor quality pillow they sell to bb and beyond.
I pointed out that there was no mention by either company that there was a difference between the pillows. I feel deceived .The people i gave the gift to threw out the boxes and i hope bb and beyond will take them back without the box.The representative at my pillow [only known as jessica .D]refused to explain why the pillows were different or the fact that neither company tells there customers there is a difference.I can understand why a company that sells pillows and uses these practices to sell them wants to keep its customers in the dark.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Not as described.
Monetary Loss: $110.
Preferred solution: Let the company propose a solution.
I didn't like: Deception, Customer service.