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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money

I called in and talked to a customer service lady and told her I only wantedone pillow extra firm and she said I should get a set of pillow cases to protect the pillow. I told her OK.

The total price was $60. I got them a few days later. The pillow was wrapped in a sleeve and I followed the directions and put it in a dryer that I had to pay a $1. because I lived in a apartment, When it quit I tried to put a pillow case on it and it was so long that I didn't use it.

I used my case. When I went to bed and I am a side sleeper so when I laid my head down it had no support. I returned it the next day.

I did received the $60. but not the shipping and handeling.

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Not as described.

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