I called in and talked to a customer service lady and told her I only wantedone pillow extra firm and she said I should get a set of pillow cases to protect the pillow. I told her OK.
The total price was $60. I got them a few days later. The pillow was wrapped in a sleeve and I followed the directions and put it in a dryer that I had to pay a $1. because I lived in a apartment, When it quit I tried to put a pillow case on it and it was so long that I didn't use it.
I used my case. When I went to bed and I am a side sleeper so when I laid my head down it had no support. I returned it the next day.
I did received the $60. but not the shipping and handeling.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss not as described of mypillow pillow. Mypillow needs to read this review and look into the issue (if any) according to poster's claims.