My husband wanted to try these pillows but I was hesitant - however, on the last day of the buy 1 get 1 I finally agreed to order them because there was free shipping included in the advertisement on TV. When I received my bill they charged shipping so I called to get my money back.
The customer service supervisor, Dimitri told me there was not free shipping in that offer. I pointed out to him that my purchase was on the last day of the offer (1/31) and that he should stand by the promotion. He basically told me I was a liar and that there had not been any free shipping for over a year. So I replied to him that when you call in the statement of the message is that I will be receiving exceptional customer service and that in light of that statement he should be willing to refund me my $10.58.
He refused saying there was nothing he could do......well, why be a supervisor if you can't make decisions that will promote the business and create good will. I told him as much and he could be assured that I would do my very best to let everyone know if you buy from My PIllow you will be cheated and treated with disrespect.
The whole thing about this is they are really, really rotten pillows with my inferior materials. Don't waste your money on the product and don't support a company that is greedy and rude.
Product or Service Mentioned: Mypillow Shopping Advertisement.
Reason of review: Poor customer service.
Monetary Loss: $11.
Preferred solution: Full refund.