Listen everyone. I read these complaints for fun.Never bought the pillows.
I had the same problems when I bought the awesome Auger several years ago. Big gyp, shipping and handling scam so bill of $19.95 was over $100. My point. I got in touch with the BBB and the Attorney General (Cuomo at the time).
Got all my money back including shipping and handling. The next year a class action suit was initiated, I already had my money so I didn't participate. Take action as i did and you will get results.
If enough complaints are generated a class action suit could be the end result. Don't let them get away with this bologna!!!