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I bought the product ‘my pillow’ from the Shopping Channel in June 2017 - I used the pillow a few months and felt it was not firm enough. I called the Shopping Channel and they replaced it at my expense.

Fast forward to March 2018 - I washed the pillow as pre- instructions from the company to open my washing machine and it was full of little pieces of foam. I called the customer service number number and they gave me the run around. Several phone calls and emails later - after providing my proof of purchase and a picture of the damaged pillow with the hole in it. THEY WANT ME TO PAY TO SHIP THIS PILLOW BACK TO THEM IN THE STATES.

TERRIBLE, TERRIBLE CUSTOMER SERVICE. I DO NOT RECOMMEND THIS PRODUCT.

Review about: Mypillow Pillow.

Reason of review: Poor customer service.

Monetary Loss: $99.

Preferred solution: Deliver product or service ordered.

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