There is the premium pillow which you can return and the less expensive pillow which you can NOT return!! We don't like them and so are stuck with $70 worth of pillow we don't like because they are so thick and uncomfortable......gives my neck a bad ache.
I took a chance because the advertisements swear it's good for your neck and I have arthritis in my neck.
I shouldn't have tried it, but I don't think a non -refundable policy for something that's worthless to me is a good consumer plan. I would like to be able to return a product that is so expensive instead of being stuck with that much money out of my pocket!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $70.
Preferred solution: Full refund.
I liked: Ability to return the premium pillows.