2.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
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There is the premium pillow which you can return and the less expensive pillow which you can NOT return!! We don't like them and so are stuck with $70 worth of pillow we don't like because they are so thick and uncomfortable......gives my neck a bad ache.

I took a chance because the advertisements swear it's good for your neck and I have arthritis in my neck.

I shouldn't have tried it, but I don't think a non -refundable policy for something that's worthless to me is a good consumer plan. I would like to be able to return a product that is so expensive instead of being stuck with that much money out of my pocket!

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $70.

Preferred solution: Full refund.

I liked: Ability to return the premium pillows.

Company wrote 0 private or public responses to the review from Aug 03.
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