The firstly issue I had was that the promo code shown on TV wasn't honored even though I saw in on TV the night before. I was then offered a more expensive set that was supposed to be better value for money. This was a hard sell that I stupidly fell for!
The second was the very poor quality, the comfort was dreadful - especially as such an expensive product.
Thirdly, the customer service was off hand and unpleasant, almost 'why would you want to return them'. After returning the pillows it took over two weeks for them to issue a refund.
Overall, not a good experience - I would not recommend anyone to buy, in fact I would positively discourage anyone from buying MyPillow.