We purchased the mattress pad a little over a year ago from QVC. After a couple of months it started taking the shape of each of us with a huge hump in the middle .
I Turned the pad every time I changed the streets but it made no difference . I called QVC it was too late to return it through them . Then I called my pillow . They told me I'd have to take pictures and send them along with a written complaint .
Since I was unable to show the huge valleys in the mattress pad with my camera, there was no point in my sending it in .
I spent a few hundred dollars on this thing and one year later i'm throwing it in the trash. Buyer beware .