After 3 different densities, I finally gave up as I was getting neck pains I never had before. When I asked for a refund, I was told the 60 day satisfaction guarantee had expired and the rep was very rude about it.
It seems like a racket as the replacements take 2-3 weeks to exchange, not to mention the shipping costs back to them. I took the pillow apart and found shredded foam. This pillow is a scam. We spent over $100 for pillows for my wife and I.
Don't get suckered in like I did. I will only buy from a retail store so I can try out before buying.
Reason of review: Bad quality.
I didn't like: Pillow or the customer service.